Add a Coach

Overview

To add a Coach to your Club:

1. Open a Profile in the Customer page of the Dashboard
2. Flick ON the toggle for the Coach Profile (on the Overview tab)
3. Confirm the Coach role is to be provided to this Customer's Profile
4. Verify the Coach role tag is added
5. Click the blue Save button to close their Profile sidepanel

As a next step, set-up the Coach Profile.

Why Coaching?

You Need Coaches

A Coach is an employee or contractor at your Club who provides instruction. Coaches lead classes, run private Lessons, or both. The PodPlay system supports your Coaches and makes scheduling Lessons easy for your Customers.

Customers who book private Lessons improve faster and tend to become more active. Years of PodPlay data show these Customers generate 17x more revenue than Customers who don't book private Lessons. They are among your most valuable Customers.

To learn more about the value of a Coach, read The Coaching Flywheel.

And Coaches Need Your Club

Coaches teach because they love the sport and they want to make money. The PodPlay system turns your Club into a marketplace for private Lessons.

A Coach Profile is public-facing, and Coaches compete for your Customers' attention. An Admin or Owner assigns each Coach a Tier. The Coach sets their own rate.

Price too high and Customers won't book. Price too low and Customers assume the Coach is inexperienced.

When your Club is a real marketplace for Lessons, Coaches will seek you out.

Related Updates

• Export Coaching Sessions from the Coaches Page

FAQs

Can a Coach be available in multiple locations?

Yes. To learn more, read about Weekly Availability.

Can I export data from the Coach page?

Yes. Owners and Admins can export coaching activity for the whole club. Coaches can also export their own sessions from the Coaches page when the feature is enabled for your club. See Export Coaching Sessions from the Coaches Page.

Can a Coach be included in an Event?

Yes! A Coach can be included in an Event. When an Event is being created by an Admin, there is a space to include a Coach in that Event. The different types of Events a Coach can be included in are

• Open Play
• Kids Class/Clinic
• Adult Class/Clinic
• League
• Tournament
• Party
• When a Coach is added to an Event, the Coach rate needs to be detailed.

⚠️ It is a best practice to ask the Coach to set their Availability before adding a Coach to any Events.