No Payment Received

A few scenarios can lead to a Coach not receiving payment for a Reservation:

FREE Reservation

If an Admin creates a free Reservation for a Customer and adds the Coach, the Coach will not receive payment. The Coach does not receive payment for working a Free Reservation because the system presumes anything that is Free, needs to remain Free.I f the Reservation is free of charge, the Coach is free of charge.

Coach DOESN’T Accept

If the Coach does not accept the Customer’s Lesson request within the email invite, their acceptance in the private Lesson remains Pending. While staff can accept on behalf of the Coach, it is the Coach’s responsibility to accept the invitation to the Customer’s private Lesson.

Coach Added AFTER Event/Reservation Ends

If a Coach is added to a Lesson after it has already been booked by the Customer, there isn’t a hold on the Customer’s credit card for the Coach rate, and the Coach will not be paid. You can still pay a Coach when this happens by charging the Customer and sending an ad-hoc payment to the Coach.

As a general rule, when the Status of a Coach payment on the Purchase tab of a Reservation or Event is Pending, they will not receive payment. The Pending Status could be from a Coach not accepting the request, it could be form the Coach being added to the Reservation or Event after it already finish.

Customer Cancels The Lesson

When a Customer cancels a Lesson, the Coach isn't paid, even if a cancellation fee is charged.

Cancelling the Reservation also cancels the Coach's invitation to it, which removes the Coach from the Reservation, so no transfer is processed even though the Customer is charged and the Club receives the fee.

To pay the Coach in this case, send the Coach an ad-hoc payment for the Lesson.

Coach DOESN’T Set Up Payments

If the Coach has not set up their payment account in Coaching Settings, they will not be paid. If this is the case, revenue from any Coaching lessons (Reservations) will be directed to the Club’s Stripe Express account.

It is always recommended that the Coach set up their Coaching Profile and that a Customer books their Reservations from the App.

Coaches at Clubs located outside the U.S. are not paid through PodPlay. Paying a Coach through the system would require a cross-border transfer and currency exchange, reducing the amount of money captured. Thus, the system does not support international Coach payments.