> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/events/create-an-event/manage-attendees/membership-tags-on-check-in-board.md). # Membership Tags on Check-in Board When checking in Customers for Reservations or Events, it can be helpful to quickly see each participant's Membership status at a glance. The Membership Tags feature adds a colored label next to each Customer's name on the Check-in Board, showing their current Membership plan name. This helps Front Desk staff identify Members, verify their Membership type, and spot any issues with a Customer's Membership before or during check-in. ### What You'll See Each Customer on the Check-in Board who has an active Membership will have a colored tag next to their name. The tag displays the name of their Membership plan (for example, "Basic Monthly" or "Annual Pro"). \[SCREENSHOT NEEDED: Check-in Board showing participant list with colored membership tags next to customer names] ### Understanding the Tag Colors The color of each tag tells you the status of that Customer's Membership: * **Blue** — The Customer has an active Global or Angel Membership * **Dark Blue** — The Customer has an active Basic or Area Membership * **Orange** — The Customer's Membership is in a **Grace period**, which means their recent payment failed but they still have temporary access * **Red** — The Customer's Membership is on **Hold**, which means their payment issue has not been resolved and their Membership benefits are suspended \[SCREENSHOT NEEDED: Close-up of membership tags showing different colors for active, grace, and hold statuses] ### Tips * If you see an **orange** tag, the Customer's payment recently failed. You may want to let them know so they can update their payment method * If you see a **red** tag, the Customer's Membership is on hold. Check with your Manager on how to handle their check-in * Customers without a Membership will not have a tag next to their name --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.podplay.app/events/create-an-event/manage-attendees/membership-tags-on-check-in-board.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.