> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/events/create-an-event/manage-attendees/what-happens-when-a-customer-leaves-an-event.md).

# What happens when a Customer leaves an Event?

* If someone in a full Event decides not to attend the Event, they can cancel their participation, and others on the Waitlist will be notified.
  * Any Customer who cancels their Event attendance will be charged, or not charged, based on the cancellation policy setting for the Event.
    * To learn more, read about [**Is the Cancellation Policy Different for Events?**](https://help.podplay.app/en/articles/1038593)
* Everyone on the Waitlist is notified via email at the same time when a spot opens up. The reason for this is to give everyone an equal opportunity to take advantage of the open Event spot.


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