> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/events/create-an-event/waitlists-and-customer-messaging.md).

# Waitlists and customer messaging

### Waitlists

#### What is a Waitlist?

When an Event is full, Customers can join the Waitlist. A Waitlist is a queue of Customers who want to attend but could not secure a spot. If a spot opens up, all Customers on the Waitlist receive an email notification at the same time — no one gets preferential treatment based on their position in the queue.

#### How Customers join the Waitlist

In the App, if an Event is full, the signup option is replaced by a Waitlist option. Customers tap it to add themselves.

#### When a spot opens

When a signed-up Customer cancels their participation, every Customer on the Waitlist receives an email simultaneously with a link to claim the open spot. The first Customer to act secures the spot.

Any cancellation charge tied to the Event's Cancellation Policy applies to the Customer who cancels. See [Is the Cancellation Policy Different for Events?](https://help.podplay.app/en/articles/1038593) for more detail.

#### Remove a Customer from the Waitlist

1. Open the Event in the Dashboard
2. Scroll to the **Waitlist** section in the Overview tab of the side panel
3. Click the three dots next to the Customer's name
4. Select **Remove from Waitlist**

Once removed, the Customer will not receive notifications if a spot opens.

#### Force-push a Waitlist notification

If spots are available but no one on the Waitlist has been notified (for example, spots were added manually), an Admin can trigger the notification email manually:

1. Open the Event
2. Add one spot to the capacity (increase Total Teams by 1)
3. Click the blue **Save** button
4. Reopen the Event
5. Remove the extra spot (decrease Total Teams by 1)
6. Save again

This triggers the automated Waitlist email to all Customers on the Waitlist.


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