> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/events/create-an-event/waitlists-and-customer-messaging/what-is-a-waitlist.md).

# What is a Waitlist

If an Event is full, a Customer will not be able to join the Event. Instead, they will join the Waitlist.

A Waitlist is a list of Customers who would like to attend an Event, yet the Event is full. Any customer may sign up for this Waitlist, and when a spot opens up, every Customer on the Waitlist receives an email at the same time saying a spot is open for the Event.

If an Admin wants to remove someone from a Waitlist, they can in the Dashboard. To do so, an Admin will:

* Navigate to a specific Event in the Dashboard
* Scroll down to the Waitlist section in the Overview tab of the side panel
* Select the three dots next to the Customer’s name in the Waitlist
* Click on “Remove from Waitlist”

This will take that Customer off the Waitlist. Once a Customer is removed from the Waitlist, they will not receive updates if a spot opens up in the Event.

***

Here is what a Customer and the Admin will see when there is someone on a Waitlist:


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