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GoTab Integration

Overview

GoTab is a point-of-sale (POS) system for food and beverage. When the GoTab integration is enabled, Customers can browse your GoTab food and drink menu directly inside the PodPlay app, place an order from their court or a pickup counter, and pay through PodPlay — while the order fires straight to your GoTab kitchen. Use this integration when your facility has a GoTab agreement and you want to offer in-app ordering during play.

Setting up GoTab has three parts:

  1. Enable the integration in Company Settings (this page)

  2. Set Up Venues and Courts — connect your GoTab location and map its zones and spots to your pods and courts

  3. Optionally, give members a food and beverage perk with Membership Discounts

Once you're up and running, see Day-to-Day Operations for finding GoTab orders and keeping the menu in sync.

Enable the Integration

  • Open the Company Settings page of the Dashboard

  • Click the Integrations tab

  • Scroll to the GoTab section

[SCREENSHOT NEEDED: Company Settings Integrations tab scrolled to the GoTab section, showing the GoTab Integration toggle, Pay with Virtual Credits toggle, and Default Tip % field]

In the GoTab section you will find:

  • GoTab Integration — the main on/off switch. Turn it on once your GoTab POS account is set up.

  • Pay with Virtual Credits — when on, Customers can apply their Credits balance at GoTab checkout, the same Credits they use for Reservations and Events.

  • Default Tip % — the tip percentage pre-selected for Customers at GoTab checkout. Individual venues can override this value, and Customers can always change or clear the tip before paying.

After making your choices, click the Save button.

A Mobile Ordering Fee may be added to each GoTab order. This fee is managed by PodPlay — if you have questions about it, please contact your PodPlay CSM.

Show GoTab in the Customer App

The GoTab menu item only becomes available in the customer-facing app menu after the integration has been enabled and saved.

  • In Company Settings, click the App Menu tab

  • Find the GoTab item in the menu list

  • Toggle it on to show the GoTab menu in the app

[SCREENSHOT NEEDED: App Menu tab with the GoTab item visible and its toggle turned on]

PLEASE NOTE: If you don't see the GoTab item in the App Menu list, save the Integrations tab first, then check the App Menu tab again. If the integration is later turned off, the GoTab item disappears from the App Menu list automatically.

Next Step

Customers can't order until your GoTab location is connected and mapped to your courts — continue with Set Up Venues and Courts.

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