> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/memberships/managing-memberships/cancel-a-membership/membership-cancellation-reasons.md).
# Cancellation Reasons
### Overview
When a Membership is cancelled, PodPlay can capture **why** the billing relationship ended. This helps Clubs understand cancellation trends over time.
There are two places a reason can be collected:
* When a **Customer** cancels their own Membership in the App (Click-to-Cancel)
* When **staff** cancel a Customer's Membership from the Dashboard
### Customer Cancellation (App)
If Click-to-Cancel is enabled for the Membership, the Customer must:
* Select a **Cancellation reason** from the dropdown (required)
* Optionally fill in **Tell us more** with extra details
The Customer cannot confirm the cancellation until a reason is selected.
The Customer will see a confirmation screen once the Membership is canceled.
### Staff Cancellation (Dashboard)
When staff cancel a Membership from the Customer's Profile, the cancellation reason is **optional**.
* Select a **Cancellation reason** if you know why the Customer is leaving
* Optionally add details in **Tell us more**
* You can still complete the cancellation without selecting a reason
### Where staff can see the reason
After a cancellation includes a reason, staff can find it in these places on the Customer's Profile:
* **Membership History** — click **View reason** next to the membership period
* **Membership details drawer** — open the membership from History to see **Cancellation Reason** (and **Note:** when extra text was provided)
* **Activity log** — the cancelled membership activity includes the reason, and any written details appear after **Note**
### Available cancellation reasons
* Too expensive
* Not using it enough
* Moving away / location no longer convenient
* Couldn't book at the times I wanted
* Injury or health reasons
* Switching to another club or facility
* Only needed it temporarily / seasonal
* Other
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