Multi-year & Pre-paid Memberships

Overview

The path to selling a Membership multiple years in advance is handled in one of a few ways because the system does not sell multi-year Memberships in a single transaction.

Route	Use it when	Charges
Presale end date holds the term	Selling a new prepaid multi-year offer, typically a founding Membership before opening	One charge at purchase
Customer buys year one, Admin charges year two	The Customer already purchased in the App	Two charges
Admin creates the Membership at a doubled rate	The Admin sells the whole term and wants a single charge on an existing Membership	One charge

None of these options scale as this functionality is not native to the system.

Route 1: Let the Presale end date hold the term

By setting a Presale end date to be two years out beyond the Club's opening date, all Customers who buy this Membership will have a Next Charge Date many years into the future.

For example, a two-year term for a Club opening on November 18, 2026 uses a Pre-sales End Date of November 18, 2028. The Customer is charged at purchase and is not charged again until that date.

If the Membership has a connected Package, a Club staff member must then go into each Customer's Profile who purchased the Membership and check OFF the Sync dates box, and change the Next Grant Date to be when the Club opens.

Route 2: Customer buys year one, Admin charges year two

Use this when the Customer already purchased the Membership in the App. The Customer has confirmed the Membership type and has a payment method on file.

1. Open the Customer's Profile in the Dashboard.
2. Open the Purchases tab.
3. Click + Charge.
4. Charge the Customer for the second year.
5. Return to the Overview tab of the Profile.
6. Click the blue Membership flag.
7. Open the Settings tab.
8. Set the Next Charge Date one year further out.

Route 3: Admin creates the Membership at a doubled rate

Use this when the Admin sells the whole term on an existing Membership and wants one charge rather than two.

1. Charge the Customer from the Dashboard.
2. Open the Customer's Profile.
3. Click the pencil icon in the Overview tab.
4. Select the Membership type.
5. Choose the Yearly option.
6. Set the rate to double the annual rate.
7. Click the blue button to update the Membership for this Customer.
8. Click the blue Membership flag.
9. Open the Settings tab.
10. Set the Next Charge Date one year further out.
11. Set the rate back to the base price for that annual plan.

Reset the rate after the doubled charge. If the rate stays at double, the Customer pays double again at the next renewal in two years.