Types of Memberships

Overview

A Membership gives a Customer discounted access to court Reservations (and other perks) in exchange for recurring dues, and gives the Club predictable recurring revenue. The system supports three types:

1. Monthly
2. Annual
3. Non-recurring

Learn about Memberships and Membership models.

Monthly Membership in App

Customers buy a Membership from the App by:

1. Opening the App
2. Tapping the More tab
3. Tapping the Membership button
4. Scrolling through and selecting a Membership (Customers who haven't added a card yet are prompted to add one)
5. Confirming the purchase

Membership perks apply immediately after purchase.

Provide a Membership from the Dashboard

For Staff to provide a Membership from the Dashboard:

1. Search for the Customer on the Customer page of the Dashboard
2. Open the Customer's Profile
3. Click on the pencil icon
4. Choose the preferred Membership
5. Choose the preferred Charge type of

   1. Free, Monthly, 6-Months, Yearly, Non-recurring

      1. Free and 6-Months are only available in the Dashboard
6. Verify the amount is correct
7. Confirm and click the blue button in the pop-up window

Once a Membership is provided from the Dashboard, you will see a blue Membership flag on the Customer's Profile.

Provide a Free Membership

This is how you can provide a complimentary Membership to a Customer using the same process as when providing a Membership from the Dashboard.

1. Open the Customer's Profile from the Customer page
2. Scroll to the Membership section under Account Status
3. Click the pencil icon
4. Select the Membership
5. Set Charge type to Free
6. Click Update Membership

Alternatively, provide a Membership to a Customer and choose Monthly or Annual option, and set the rate to $0.

The Customer now has the Membership and all its perks at no charge.

Buy an Annual Membership

From the App

If a Club wants to offer Annual Memberships, ask your PodPlay CSM to set one up — it's quick. Once live, Customers buy it by:

1. Going to the Membership sign-up button on the Account tab
2. Toggling to Annual, above the Membership options
3. Clicking Join Membership
4. Clicking Activate Membership on the confirmation pop-up

The Customer is then billed once a year. If a Club doesn't offer an Annual option, the Membership shows a monthly cost only.

From the Dashboard

If a Club doesn't offer Annual on the front end, Admins can charge a Customer for an Annual Membership from the Dashboard, provided the Customer has a phone number and card on file.

1. Search for the Customer
2. Confirm they have an active payment method (ask them to update it if not)
3. Open the Membership section of their Profile
4. Select the Membership
5. Change the charge frequency to Yearly
6. Charge the Customer

Buy a Non-Recurring (N-Day) Membership

A standard Membership is a subscription: the Customer is billed on the same day every month or year until they cancel.

A Non-recurring (N-Day) Membership charges the Customer once and cancels automatically after a set number of days.

• Customers pay one time
• The Membership runs for N days
• After N days it cancels automatically, and the Customer moves from Member status (blue flag) to Non-member status

Non-recurring Memberships work well for time-boxed offers:

1. Student Memberships
2. Summer Memberships
3. Seasonal Memberships

To offer a Non-recurring Membership, contact the Customer Success team to update an existing Membership or create a new one. Specify the duration in days, and if offering multiple options, provide the price and duration for each.

From the App

Non-recurring options only appear in the App if you are actively selling them as options for your Customers, otherwise they're Dashboard-only.

When visible, Customers go to the Membership button on the Account tab, tap the ONE-TIME tab, and choose from the dropdown of available Non-recurring Memberships. Perks apply for the specified number of days.

From the Dashboard

1. Search for the Customer's Profile
2. Click the pencil icon under the Membership section
3. Select the Membership
4. Set Charge type to Non-recurring

Pre-set plans gray out the Price and Duration fields. Choosing Custom unlocks both for a one-off price and duration. A system notice at the bottom of the modal shows the charge amount and how long the Membership will last.

Duration

The purchase day counts as day one.

• 1-day Membership: perks last until 11:59 pm that same day
• 30-day Membership: perks last 30 days from the purchase date and time (e.g., purchased Oct 1 at 8am, lasts until Oct 30 at 11:59pm)