Group/Family Memberships

Overview

A Group or Family Membership shares its perks across every Customer added to it, and either the Customer who bought it or Club staff can add more Customer Profiles to share it.

Shared Perks

If Customer A buys a Group or Family Membership and adds Customer B, both Customers get:

• Discounts on private court Reservations
• The same Booking Horizon
• Discounts on Event sign-up
• A shared bucket of the Membership's Play

Passes Play Passes come out of one shared bucket rather than separate allotments. For example, a Membership with 20 Play Passes gives the group 20 total to use between them: if Customer A uses 10, 10 remain for Customer B; if Customer B uses 15 instead, 5 remain for Customer A; if Customer A uses all 20, none remain for Customer B. Each renewal period, the group receives a fresh bucket of Play Passes.

Buying a Group or Family Membership

Buying a Group or Family Membership follows the same steps as buying any other Membership.

The difference shows up right after purchase: a pop-up asks the Customer if they want to invite someone to share it. Clicking Add members lets the Customer enter one or more email addresses, depending on how many people the Membership allows.

The Customer doesn't have to add anyone right away. To add a Member later, they open the Membership button on the More tab of the App, then tap Add a member at the bottom of the Membership page to reach the same invite screen.

Adding a Member from the Dashboard

Club staff can add a Customer Profile to a Group Membership directly from the Dashboard:

1. Navigate to the Customer's Profile
2. Click the Customer's blue Membership flag
3. Scroll down in the Membership side panel
4. Click Add Group Member
5. Search for the other Customer's Profile
6. Click and confirm Add Group Member

The added Profile then appears in the Group Membership drawer of the side panel, where a trash can icon lets staff remove a Profile from the Group Membership.

Bypass Capacity

A Customer is capped at the Membership's normal group size, and Club staff is not. If a Group Membership allows 2 Customers to share it, the Customer who bought it can only add 1 other person on their own. Club staff can add a 3rd, 4th, or 5th person to that same Group Membership from the Dashboard.