Open Door Access (Autonomous)

Overview

When a Club is on the Autonomous or Autonomous+ Tier, a security lock is installed on the Club's entrance. Customers can unlock the door to the Club when their Reservation or Event is in the near future. Staff can also be added to any of the door locking apps.

This feature works on both upcoming Reservations booked and Event signups.

Unlock Door Button

Customers are able to click a button that becomes visible in the Reservation tab of the App before any Reservation or Event. This allows the Customers to enter the Club without any need for staff onsite.

The amount of time before a Reservation or Event when the button becomes visible is configurable in the Company Settings page of the Dashboard. Meaning, if your Club would prefer to have this button become visible 10, 15, 20, or 30 minutes before the start of the Reservation or Event, it can be adjusted.

If a Club does not have a door lock installed, the Reservation tab of the app will show a Check-in Button instead of the “Tap to unlock door” button. To learn more, read about the Check-in Button.

What happens if my internet goes out?

If your Club's internet goes out and your door isn't always locked, the good news is that your door locking mechanism should be on a schedule and the door will lock at the appropriate time based on the cached information inside the mechanism.

If your door is locked and the internet it out, Customers will not be able to unlock it since they click a button and the "unlock door" action is passed through the internet to your door locking mechnism.