Set Autonomous Access Hours
A door locking mechanism is required for this feature to work. Learn more about the Autonomous tier.
Overview
If your Club is staffed and also unstaffed during certain times of day, you can use the Autonomous Access Hours feature to allow Customers to unlock the Club's doors when your Club staff is not working. This setting is on the Venue page of the Dashboard.
Set the Experience's default access
Once enabled, Customers see Unlock door and Check-in button or QR check-in depending on the time of day. Pick one option as the default, then schedule the hours when the other option should apply.
If you Club is staffed and also unstaffed, the QR check-in option is the correct default access to choose.
Go to the Venue page
Open the Experience in the Dashboard
Select Access tab
Find Autonomous Access, below Locks and above Access Instructions
Under Default access (when no scheduled change applies), select Unlock door or QR check-in
Save the Experience
If the courts already use different access, the Experience starts with no default selected. The help text reads Courts currently differ, with a count of courts on Unlock door and a count on QR check-in. Choose a default before scheduling hours. That choice becomes the access for the whole Experience once you save and apply it to the courts.
Schedule a change during Opening Hours
The schedule always uses the option opposite the default. If the default is QR check-in, the schedule is labeled Unlock door during these hours. If the default is Unlock door, the schedule is labeled QR check-in during these hours.
Add the days and time ranges when access should switch from the default
Save the Experience
Scheduled changes must fit inside the Experience's Opening Hours. Outside those ranges, including hours when the Experience is closed, Customers get the default. A different access mode cannot be set for closed hours. Meaning, make sure your Opening Hours are a wide enough range to cover both the staffed and unstaffed hours your Club will be open for Customers.
If Opening Hours change later, adjust any access schedule that no longer fits before saving.
Apply Experience settings to every court
Saving an Experience access change that affects courts with their own settings asks Apply to all courts? The message names those courts and says saving replaces their settings with the Experience settings. This also appears when the courts currently differ and the Experience does not have a default yet.
Select Apply to all courts to replace those court settings.
Select Cancel to keep editing without saving.
After you apply, those courts show Use experience settings. The inherited default is shown for reference. A court that inherits scheduled hours displays that schedule, and the schedule cannot be edited there. Change it on the Experience, or switch the court to its own settings.
Customize one court
On a court level, the Open Access switch is hidden while Autonomous Access is available. Court access is managed in Autonomous Access instead.
Open the court from the Experience.
Open Autonomous Access.
Select Customize for this court.
Choose the court's Default access and, if needed, add scheduled hours.
Save the court.
To follow the Experience again, select Use experience settings and save the court. That option appears when the Experience has a default access setting.
Editing Autonomous Access requires a PodPlay admin and an Autonomous or Autonomous+ tier. If the controls are locked, contact your PodPlay CS team.
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