> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/overview/rapidly-assist-walk-ins.md).

# Rapidly Assist Walk-ins

### Overview

To rapidly assist walk-in Customers, it’s best to have a QR code at the front desk. This QR code would link to the More tab of your App.

As an example of the QR code: `https://[club_name].podplay.app/app-menus`

The copy to have under the QR code is: **Scan & Sign Waiver** or **Sign Waiver**

#### Without a Credit Card Terminal

Here is the general flow:

1. The walk-in Customer scans the QR code
2. They sign the waiver while creating a Profile
3. Staff walks around the front desk to stand next to the Customer
4. Show (staff) the Customer on their phone, within the web app to (*this step CAN be skipped as the Customer is prompted to add a payment method when they book or sign up*)
   1. Click on the Account button at the top of the More tab
   2. Click Payment Methods
   3. Click Add Payment Method
   4. Enter your credit card (Customer does this)
5. Show (staff) the Customer then how to book a Reservation or sign up for an Event by
   1. For a Reservation
      1. Click on the Book tab
      2. Choose a preferred time to play
      3. Complete the booking
   2. For an Event
      1. Click on the Events tab
      2. Choose an Event
      3. Sign up for the Event

#### With a Credit Card Terminal

Here is the general flow:

1. The walk-in Customer scans the QR code
2. They sign the waiver while creating a Profile
3. Front desk refreshes the Customer page of the Dashboard
4. Click on the new Profile created (it will be at the top of the page)
5. Scroll to the bottom over the Overview tab
6. Click the `Add Payment Method` to store their credit card
   1. Customer taps their physical card on the terminal
      1. *Tapping a phone will NOT save the credit card since there are high-level security encryptions on Apple Pay and Google Pay*
7. Click `Save` and exit the side panel
8. Copy the walk-in Customer's email address
9. Navigate to the Overview page
10. Create a booking and paste the Customer's email in the Reservation Holder box
11. Finalize the booking and their credit card is charged


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.podplay.app/overview/rapidly-assist-walk-ins.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.