> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/overview/rapidly-assist-walk-ins.md). # Rapidly Assist Walk-ins ### Overview {% hint style="info" %} **Preparing for a Grand Opening?** See [Front Desk Set-up](https://docs.podplay.app/owners-playbook/new-to-podplay/onboarding/front-desk-set-up) for the standard front desk hardware, Dashboard tabs, and staff training. {% endhint %} Walk-in Customers get on court fastest when they create their own Profile and sign the Liability Waiver on their own phone. Post QR Codes at the front desk so Customers scan a code instead of waiting for staff. Staff then save a payment method and complete the booking, with or without a credit card terminal. ### QR Codes at the front desk Print and post these QR Codes at the front desk. They are listed in order of priority. | Label under the QR Code | URL | Notes | | ----------------------------------------- | --------------------------------------------------------------- | ----------------------------------------------------------------------------------- | | `Scan & Sign Waiver` | `https://.podplay.app/app-menus` | Opens the More tab of the Web App. Use for single-location Clubs. | | `Scan & Sign Waiver` (multiple locations) | `https://.podplay.app/login?utm_location=` | Use one QR Code per location. `` is the Club location the sign-up is for. | | iOS App | Link to the Club's App in the Apple App Store | Basic+ plan or higher. | | Android App | Link to the Club's App in the Google Play Store | Basic+ plan or higher. | | `Buy a Membership` | `https://.podplay.app/account/membership` | | | `Book a Reservation` | `https://.podplay.app/book` | | | `Join an Event` | `https://.podplay.app/community/events` | | {% hint style="info" %} **The same URLs work outside the Club.** Add them to your Club's website and to email marketing campaigns. During a migration, pair them with the [Draft Emails for Migration](https://docs.podplay.app/owners-playbook/new-to-podplay/onboarding/draft-emails-for-migration) templates. {% endhint %} ### Assist a walk-in without a credit card terminal 1. Have the walk-in Customer scan the `Scan & Sign Waiver` QR Code 2. The Customer creates a Profile and signs the Liability Waiver 3. Walk around the front desk and stand next to the Customer 4. Show the Customer how to add a payment method in the Web App. You can skip this step, because the Web App prompts the Customer for a payment method when they book or sign up 1. Tap the `Account` button at the top of the More tab 2. Tap `Payment Methods` 3. Tap `Add Payment Method` 4. The Customer enters their credit card 5. Show the Customer how to book a Reservation or sign up for an Event * For a Reservation: tap the `Book` tab, choose a time to play, and complete the booking * For an Event: tap the `Events` tab, choose an Event, and sign up ### Assist a walk-in with a credit card terminal 1. Have the walk-in Customer scan the `Scan & Sign Waiver` QR Code 2. The Customer creates a Profile and signs the Liability Waiver 3. In the Dashboard, refresh the Customer Page 4. Click the new Profile. It appears at the top of the page 5. On the `Overview` tab, scroll to the bottom 6. Click `Add Payment Method` 7. Have the Customer tap their physical card on the terminal 8. Click `Save` and close the side panel 9. Copy the walk-in Customer's email address 10. Go to the Overview page 11. Create a Reservation and paste the Customer's email in the `Reservation Holder` field 12. Finalize the Reservation. PodPlay charges the saved credit card {% hint style="warning" %} **Tapping a phone on the terminal does not save the card.** Apple Pay and Google Pay encrypt the card number, so PodPlay cannot store it for later charges. The Customer must tap their physical card. {% endhint %} ### Customers without a phone Some walk-in Customers do not have a phone to scan the QR Code. A Sign Up Kiosk turns a Club device, such as an iPad, into a shared station where Customers create a Profile and sign the Liability Waiver. See [Kiosk Sign-up](https://docs.podplay.app/overview/kiosk-sign-up) to set one up. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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