Rapidly Assist Walk-ins

Overview

To rapidly assist walk-in Customers, it’s best to have a QR code at the front desk. This QR code would link to the More tab of your App.

As an example of the QR code: https://[club_name].podplay.app/app-menus

The copy to have under the QR code is: Scan & Sign Waiver or Sign Waiver

Without a Credit Card Terminal

Here is the general flow:

1. The walk-in Customer scans the QR code
2. They sign the waiver while creating a Profile
3. Staff walks around the front desk to stand next to the Customer
4. Show (staff) the Customer on their phone, within the web app to (this step CAN be skipped as the Customer is prompted to add a payment method when they book or sign up)

   1. Click on the Account button at the top of the More tab
   2. Click Payment Methods
   3. Click Add Payment Method
   4. Enter your credit card (Customer does this)
5. Show (staff) the Customer then how to book a Reservation or sign up for an Event by

   1. For a Reservation

      1. Click on the Book tab
      2. Choose a preferred time to play
      3. Complete the booking
   2. For an Event

      1. Click on the Events tab
      2. Choose an Event
      3. Sign up for the Event

With a Credit Card Terminal

Here is the general flow:

1. The walk-in Customer scans the QR code
2. They sign the waiver while creating a Profile
3. Front desk refreshes the Customer page of the Dashboard
4. Click on the new Profile created (it will be at the top of the page)
5. Scroll to the bottom over the Overview tab
6. Click the Add Payment Method to store their credit card

   1. Customer taps their physical card on the terminal

      1. Tapping a phone will NOT save the credit card since there are high-level security encryptions on Apple Pay and Google Pay
7. Click Save and exit the side panel
8. Copy the walk-in Customer's email address
9. Navigate to the Overview page
10. Create a booking and paste the Customer's email in the Reservation Holder box
11. Finalize the booking and their credit card is charged