The Club Owner's Playbook

Overview

The Owner Playbook is the operational guide for club owners and general managers running a PodPlay-powered venue. While the rest of the knowledge base covers how PodPlay works, this section focuses on how to run a great club — covering the decisions, configurations, and strategies that separate thriving venues from ones that struggle.

Whether you're just getting started or looking to optimize an established operation, the playbook is organized so you can go straight to what you need.

What's Inside

Dashboard Configuration: Configure your PodPlay Dashboard to match the way your club operates, from court setup and pricing rules to staff permissions and booking windows.

Membership Building: Design a membership program that drives retention. Covers membership tiers, pricing strategy, booking horizons, and how to structure benefits.

Venue Building: Guidance on the physical and operational setup of your venue — from court configuration to signage, hardware placement, and the customer flow through your space.

Accounting: Understand how revenue flows through PodPlay and Stripe, how to reconcile revenues, and how to export data from the Dashboard.

Analytics: Learn how to read your Dashboard analytics, identify trends in booking behavior, and use data to make better decisions about staffing, pricing, and programming.

Data: Best practices for securing data and what to do if something goes wrong.

Security: Best practices and SOPs for monitoring a facility on the Autonomous+ Tier.

Tiers: Learn about the different tiers offered by PodPlay, with each tier bringing unique features and perks to the Customer's experience.

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More sections are added regularly. If there's a topic you'd like to see covered, reach out to your Customer Success Manager.