> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/owners-playbook/the-club-owners-playbook.md).

# The Club Owner's Playbook

### Overview

The Owner Playbook is the operational guide for club owners and general managers running a PodPlay-powered venue. While the rest of the knowledge base covers how PodPlay works, this section focuses on how to run a great club — covering the decisions, configurations, and strategies that separate thriving venues from ones that struggle.

Whether you're just getting started or looking to optimize an established operation, the playbook is organized so you can go straight to what you need.

### What's Inside

**Dashboard Configuration:** Configure your PodPlay Dashboard to match the way your club operates, from court setup and pricing rules to staff permissions and booking windows.

**Membership Building:** Design a membership program that drives retention. Covers membership tiers, pricing strategy, booking horizons, and how to structure benefits.

**Venue Building:** Guidance on the physical and operational setup of your venue — from court configuration to signage, hardware placement, and the customer flow through your space.

**Accounting:** Understand how revenue flows through PodPlay and [Stripe](https://podplay.gitbook.io/docs/owners-playbook/~/revisions/PLsl9egQi1O5NOTWvAVo/accounting-and-stripe/what-is-stripe), how to [reconcile revenues](https://podplay.gitbook.io/docs/owners-playbook/~/revisions/NsH5wacSnGoUpS116wd5/accounting-and-stripe/revenue-reconciliation), and how to [export data](/owners-playbook/data-and-security/export-data.md) from the Dashboard.

**Analytics:** Learn how to read your Dashboard analytics, identify trends in booking behavior, and use data to make better decisions about staffing, pricing, and programming.

**Data:** Best practices for [securing data](/owners-playbook/data-and-security/data-retention-policies.md) and what to do if something goes wrong.

**Security:** Best practices and SOPs for monitoring a facility on the Autonomous+ Tier.

**Tiers:** Learn about [the different tiers offered by PodPlay](https://podplay.gitbook.io/docs/owners-playbook/~/revisions/WtXqbIp7gg2a97ECmR45/the-podplay-tiers/overview-of-tiers), with each tier bringing unique features and perks to the Customer's experience.

***

More sections are added regularly. If there's a topic you'd like to see covered, reach out to your Customer Success Manager.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.podplay.app/owners-playbook/the-club-owners-playbook.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.