Edit Access Instructions

Use this workflow to update the HTML instructions sent to customers for section access. This is where staff can maintain arrival notes, access steps, and important reminders.

Update Access Instructions

• Navigate to the section settings page
• Open the Access tab
• Find the Access Instructions editor
• Enter or format your message using the toolbar
• Click Save in the section settings page

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Suggested Content to Include

• Entrance location or door instructions
• Lock or keypad workflow, if applicable
• Arrival timing expectations
• Support contact instructions for access issues

Tips

• Keep language short and step-based for customers on mobile
• Use bold text for key instructions such as door codes or unit names
• Re-check links before saving so customers always see valid instructions