Door Access Providers
Overview
Door Access Providers control how Customers physically enter your facility and courts. Each court (pod) is assigned an access provider that unlocks the correct doors when a Customer checks in to a Reservation or Event. PodPlay supports several providers so you can use the door lock system already installed at your venue.
Available Providers
PodPlay integrates with the following door access systems:
KISI – A cloud-based access control system. Available for all venues by default.
Remote Lock – A smart lock management platform. Available for all venues by default.
OpenPath – A mobile-first access control system. Appears as an option once your OpenPath organization is configured in Company Settings.
PDK – A cloud-based access system commonly used for perimeter and interior doors. Appears as an option once your PDK system is configured in Company Settings.
Verkada – An access control platform with cloud-managed door locks. Appears as an option once your Verkada region and API key are configured in Company Settings.
PLEASE NOTE: KISI and Remote Lock are always available as options. OpenPath, PDK, and Verkada only appear in the provider list after an administrator has configured the integration in Company Settings > Integrations.
Assigning an Access Provider to a Court
Each court needs an access provider and at least one lock ID so that PodPlay knows which doors to unlock when a Customer checks in.
Open Venues in the Dashboard
Select the Venue that contains the court you want to configure
Select the Court (pod) you want to edit
Go to the Access tab
Under Locks:
Select the Access Provider from the dropdown
Enter or select the Lock IDs for the doors associated with this court
How Lock IDs Work
The Lock IDs tell PodPlay exactly which doors to unlock. How you enter them depends on the provider:
KISI and Remote Lock – Enter lock IDs manually as a comma-separated list (for example:
lock-123,lock-456).PDK – A device picker appears that lists all available PDK devices. Select one or more devices from the list.
Verkada – A door picker appears that lists all available Verkada doors. Select one or more doors from the list.
OpenPath – Enter lock IDs manually as a comma-separated list.
Access Instructions
Below the Locks section on the Access tab, you can set Access Instructions HTML. These instructions are included in the RSVP emails sent to Customers, telling them how to enter the facility (for example, "Use the PodPlay app to unlock the front door" or "Enter code 1234 on the keypad").
Enter your instructions in the HTML editor
Save the court settings
Configuring Verkada Integration
Before Verkada appears as an access provider option, an administrator must set up the integration:
Open Company Settings
Go to the Integrations tab
Find the Verkada section
Select your Region (US, Europe, or Australia)
Enter your Verkada API Key
Save the configuration
Once configured, Verkada will appear in the Access Provider dropdown when editing courts, and a door picker will show all available Verkada doors for easy selection.
Tips
Make sure every court has an access provider and at least one lock ID configured before going live
Test door unlocks after initial setup to confirm everything is working
If you change door hardware or lock systems, remember to update the access provider and lock IDs for affected courts
Verkada and PDK offer convenient door/device pickers — use them to avoid entering IDs manually
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