> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/owners-playbook/new-to-podplay/onboarding/draft-email-templates/draft-email.md).

# Draft email

Hi Community,

We’re excited to share that we are ready to launch the new club\_name booking and facility experience!

Starting month\_day, we will officially decommission competitor\_app and move all bookings to the new brand\_name experience. From month\_day onward, please use either:

\[iOS App] \[Android App] \[Web App - Or click here]

**Your account and bookings are moving over.**

To make the transition easy, we are migrating:

1. Your brand\_name account
2. Your secure payment details
3. Your existing bookings

To log in, simply use the same email address you currently use for competitor\_app. You will receive a one-time password via email to access your account.

App-based entry is replacing PIN codes. We will no longer use PIN codes for facility entry.

| Going forward, your brand\_name app will be your key. Starting 15 minutes before your booking, you will see a “Tap to Unlock” option in the app. Tap it to enter the facility. | Bringing friends? You can use the Send Invitation option to invite them to your booking. Once they accept the invite, they will also be able to unlock the door through the app. |
| :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------: | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------: |
|                                                       <img src="/files/4cOPjP8SYiYrXB4Wi8N9" alt="" data-size="original">                                                      |                                                        <img src="/files/wQw8jjBoE8cwkO1MMlXf" alt="" data-size="original">                                                       |

**New Features you will love**

**Instant Replays** You can now watch instant replays of your games both on the court and in the app. While playing, just hit the instant replay button near the court. Everyone will receive 5 free instant replays to try it out.

**Split the Cost** Booking a private court with friends? You can now split the cost directly during checkout. No more chasing people over Zelle or Venmo.

**On-Court Scoring** You can now score your games right on the court using the kiosk, making it easier to track and enjoy your matches.

We’re super excited to bring you this elevated brand\_name experience. Please bear with us as we complete the migration and fine-tune everything over the first few days.

Important note on refunds

If you cancel any booking made on or before June 1, we will process your refund manually. Please allow up to 72 hours for us to handle those refunds.

Thank you for being part of the brand\_name community. We can’t wait for you to try the new experience.

See you soon,&#x20;

Team brand\_name


---

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