> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/owners-playbook/new-to-podplay/onboarding/the-customer-success-team.md).

# The Customer Success Team

### Overview

The PodPlay Customer Success team is your dedicated point of contact for everything related to using PodPlay. They handle education, troubleshooting, onboarding, and ongoing support as your Club grows on the platform.

<details>

<summary>What is the PodPlay Customer Success team?</summary>

The Customer Success team is a group of PodPlay employees who serve as your advocates and consultants for all things PodPlay. They have helped hundreds of Clubs to run successful businesses and have an array of knowledge about membership plans, changing strategies, and troubleshooting confusing points for Customers.

</details>

<details>

<summary>How do I contact the Customer Success team?</summary>

After you sign up with PodPlay, the team will introduce themselves via email. You can always reach out to the Customer Success team at <support@podplay.app>.

</details>

<details>

<summary>What do I do if I can't reach the Customer Success team?</summary>

The team is available during working hours. If you reach out after hours, they will respond when they're back at work the next day.

</details>

<details>

<summary>Can I contact the Customer Success team if my environment is down?</summary>

Yes! You can always reach out to the Customer Success team at <support@podplay.app> or by submitting a support ticket through the [Ticketing Portal](https://podplay.gitbook.io/docs/support/submit-a-support-ticket). PodPlay offers 24/7 support through different means: the Customer Success team and has [strict SLAs](https://podplay.gitbook.io/docs/support/service-level-agreements-slas) and [Alfie is available 24/7](https://podplay.gitbook.io/docs/troubleshooting/my-app-is-not-working#alfie-the-podplay-ai) directly inside your Dashboard.

</details>


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