Overview of Tiers

PodPlay offers five tiers to Clients:

• Basic
• Basic+
• Professional
• Autonomous
• Autonomous+

The PodPlay pricing is set on a per Venue + per Court/Table basis. This means you are billed for each venue and each court/table within each venue. Each tier unlocks different management features to help you and your team operate the Club more effectively. This means the rates for your venue + court/table differ based on your tier. You are not charged extra if your Club is busy or holds special events.

Feature	Basic	Basic+	Pro	Autonomous	Autonomous+
BASICS
Reservations	✓	✓	✓	✓	✓
Events	✓	✓	✓	✓	✓
Coach Connect	✓	✓	✓	✓	✓
Membership	✓	✓	✓	✓	✓
POS	✓	✓	✓	✓	✓
Admin Tool	✓	✓	✓	✓	✓
Payments Integration	✓	✓	✓	✓	✓
Analytics Dashboard	✓	✓	✓	✓	✓
ADVANCED FEATURES
iOS & Android App	—	✓	✓	✓	✓
Social / Chat	—	$	✓	✓	✓
API Suite	—	$	✓	✓	✓
Analytics +	—	$	✓	✓	✓
PREMIUM FEATURES
Video Replay	—	—	✓	✓	✓
Scoreboard	—	—	✓	✓	✓
PB Vision Integration	—	—	✓	✓	✓
Door Access	—	—	—	✓	✓
24/7 Remote Monitoring	—	—	—	—	✓
FUTURE RELEASES
Tournaments / Leagues (Beta)	—	$	✓	✓	✓
Pro Monitor CMS	—	—	✓	✓	✓

FAQs

What currency do you accept?

The PodPlay system accepts US dollars ($), Euros (€), Pounds (£), and various other currencies.

How can I change my billing information?

You can change your billing information by contacting your PodPlay Customer Success Manager (CSM) and asking for their assistance.

How do I see my past invoices?

Please contact your PodPlay CSM for past invoices.

What is your refund policy?

You can cancel your PodPlay subscriptions at any time. The monthly or annual payment you’ve made is nonrefundable and will not be issued as a credit to your account for future use, per every Master Service Agreement.

Your team will remain liable for the entire upfront fee associated with the subscription model period chosen, even upon early termination.

Can my Venue be on one tier and the courts/tables on another?

Normally, your PodPlay tier for your Club is the same support tier for your courts. There have been unique situations, where a Club can have a Professional plan and some Autonomous courts/tables.

In one example, the Club had a separate Members Only space inside the Club behind a locked door. To book a Reservation for the courts in this separate area, a Member would need to book a Reservation and then use the Autonomous Unlock Door feature in their App.

How can I open an additional location?

If you are opening a new Club location, share with the Customer Success team you are planning to have a new location added to your App. You can build the new location in the Dashboard and the Customer Success team can coordinate with you to make the new location available to your Customers at an appropriate date.

How do I change from one PodPlay tier to another?

If you want to change your tier from one to another, contact your PodPlay Customer Success Manager (CSM). They can guide your decision and share the potential growth opportunities for your Club should you upgrade.

How do I setup payment?

During the onboarding process, your the PodPlay Customer Success Manager (CSM) will ask for a payment method to put on file. You will receive a form, fill out the form, and send it back to the CSM. This payment method is then added and billing on a recurring basis.

Does PodPlay charge for additional Admins in the Dashboard?

No. PodPlay does not charge for Admin seats in the system. Your charges are based on your Tier and the number of Courts/Tables at your Club. If you have multiple locations with a total of 50 courts, you are charged the same amount regardless of whether you have 5 employees or 20 employees.

What happens if I close one of my Club's locations?

If you are closing one of your Club locations, please notify the Customer Success team and they will help you take the location off the App. You will not be charged for the location once it has closed.

Provide to the Customer Success team:

1. The last date the Club has doors open to the public
2. If and when the Club will reopen in the future (it could be a seasonal location)
3. If and where the Club is moving to in the future

How do I cancel my PodPlay subscription?

If you would like to cease using PodPlay, please get in touch with your CSM. They will help you plan for a last day on the system.

Your Club’s success is our number one priority, so sharing feedback with your CSM is also highly encouraged. They will take this feedback to the team so that we can continue to improve our software to meet your needs.