Ctrlk
Home
For the complete documentation index, see llms.txt. This page is also available as Markdown.

Further Details of Tiers

Basic

The Basic plan is the starting point with PodPlay. It includes the core tools your club needs to run day-to-day operations:

  • Reservations

  • Events

  • Coach Connect

  • Memberships

  • Admin Dashboard

  • Payments Integration

  • Analytics Dashboard

All PodPlay plans include the Web App, which can be opened on any browser from a phone or computer. The versatility of the Web App cannot be overstated — many customers will use it as their primary way to interact with your club. The Web App is accessible through a phone, tablet, or desktop computer. If a Customer has an internet connection and a browser, the Customer can easily reach the Web App. Every Client of PodPlay will receive a Web App, regardless of the PodPlay Tier purchased. All updates to any new version release will first ship to the Web App.

Basic+

The Basic+ plan includes everything in Basic, plus:

  • iOS & Android App — native apps available in the App Store and Google Play Store

iOS & Android App

In addition to the Web App, Basic+ unlocks native apps on iPhone and Android. A key advantage of the native apps is the ability to send push notifications directly to Customers' phones, something the Web App cannot do. With both options available, all Customers are supported regardless of their preference.

Both the iOS and Android App are white labeled to appear like your Club's App within the App Store on a phone. Specifically for the iOS app, Customers are prompted to rate your Club's App once every 4 months if they have not already rated it.

As of Q1 2026, the average rating for our native phone App is 4.91 which is the highest rated App for any software provider in the sports industry.

Developer Account

Each Club will set up a Developer account with Apple and Google to manage their respective iOS and Android Apps.

One thing before you start: whoever enrolls becomes the Account Holder and needs the authority to bind the organization to agreements (owner, founder, exec, senior lead, or someone given that authority). Easier to loop in the right person now than redo it later.

  • This is the process to set-up a Developer account.

In this way, you own your App, and we can update your App each week with new features and bug fixes.

Pro

The Pro plan is a step into the big league. It includes everything in Basic+, plus:

  • Social / Chat — a community space for your customers

  • API Suite — connect PodPlay data to your club's preferred external systems

  • Scoreboard — court-side displays for live scoring

  • Video Replay — session recordings for customers to review and share

  • In-app Tournaments and Leagues — NEED TO ADD

Community Chat

The Community Chat gives customers a space to connect with each other inside your club's app. Built around the principle that players want to stay connected, it supports group chats tied to past Reservations, direct messaging with Coaches or Admins, and open community discussions around topics like matchmaking and open play.

API Suite

PodPlay will share API configurations with your club that pull information from our system into whatever platform your club uses internally.

Scoreboard

Every game played on any court can be displayed on a massive court-side scoreboard. Scoreboards are designed with your club's branding and animate each point and game won. Read more about Scoreboards here.

Video Replay

Customers can review footage from their session — whether to study lost points or share highlights to social media with your club's branding watermarked on the replay. Read more about why Video Replay matters.

In-app Tournaments and Leagues

NEED TO ADD

Coming Soon to Pro

The following features are on the roadmap for the Pro plan:

  • Matchmaker

  • Livestream functionality

Autonomous

The Autonomous plan builds on Pro with a hardware feature that unlocks a new level of club access:

  • Remote Door Access — customers can unlock club doors directly from the app

Door Access

Customers can unlock the club entrance at their leisure without staff intervention. The unlock feature is only available when the customer has an active Reservation or is registered for an Event — keeping access secure and controlled. Read more about Autonomous Security.

Autonomous+

The Autonomous+ plan is the backbone behind PingPod's success as the first-ever autonomous recreational venue. It includes everything in Autonomous, plus:

  • 24/7 Remote Monitoring and Surveillance

  • Joint Slack Channels

Remote Monitoring

PodPlay's team monitors your venue around the clock, providing real-time updates on activity inside your club.

Joint Slack Channels

Autonomous+ clubs require a dedicated Slack setup for direct communication between your club and the PodPlay team. Three channels are required:

  • A joint channel between your club and PodPlay

  • A Security channel

  • An Infraction channel

In the Security and Infraction channels, PodPlay's monitoring team provides updates about customer activity in your venue. Because multiple channels are required, you will need to purchase a Slack seat. Learn more about Slack pricing here.

If you're interested in the Autonomous+ plan, reach out to your PodPlay Customer Success Manager to get started.

PreviousOverview of Tiers

Last updated

Was this helpful?