Failed Charges with Bill Splitting

Overview

When a Customer books a Reservation and invites a friend to split the bill, an invitee may have a charge failure. Even if every invitee's charge fails, the Club does not lose revenue because a hold for the full court amount is placed on the Reservation Holder's credit card.

How the balance is redistributed

When a charge fails on a Reservation with Bill Splitting, the remaining balance is distributed based on which form of the Court+ pricing model the Club uses.

• Inviter covers: The Reservation Holder covers any invitee who does not accept the invitation, and covers any invitee who has a charge failure. The other invitees pay their share.

  • Example: A Reservation is booked for $44. The Reservation Holder invites three friends, so each invitee would be charged $11 at the end of the Reservation. One invitee has a charge failure. At the end of the Reservation, the Reservation Holder is charged $22 and the other two invitees are charged $11 each.
• Equally: The court balance is shared equally among the Reservation Holder and the remaining invitees, regardless of any invited Customer who does not accept.

  • Example: A Reservation is booked for $44. The Reservation Holder invites three friends, so each invitee would be charged $11. One invitee has a charge failure. At the end of the Reservation, the Reservation Holder covers the invitee who failed and the two remaining invitees each pay their $11.

Non-member fees

In both Court+ forms, if the Club includes a Non-member fee ($n), any Non-members on the Reservation have a hold placed for their share of the Reservation plus $n. Only the Non-member pays their respective $n, unless the Reservation Holder elected to pay for their friend's spot when sending the invitation.

Some banks will stop a charge when a hold was placed for one amount (for example $11) and the system then tries to charge a higher amount. As a fall-back for the Equally form, the Reservation Holder covers all failed charges. If one invitee's failure raises what the remaining Customers owe, the Reservation Holder covers the 1st and 2nd failed charges, up to the total amount of the Reservation they booked.