Credit Card Terminals

Overview

The Credit Card (CC) Terminal is hardware that your Club can connect to the system for any Customer to pay for a purchase or add their CC to their Profile with a tap-and-go flow. If you would like to purchase the CC Terminal, please complete this form. The total for the CC Terminal is $400.

Terminals are an optional device.

The previous terminal (black colored) will be discontinued by Stripe on Sep 1st, 2026. Updates and support are supported through Feb, 2031. The new terminal (white colored) is pictured above.

Two Actions on a Terminal

Once the CC Terminal is connected to your environment, Customers can do 2 things:

1. TAP & STORE: The Customer will tap their CC on the Terminal to STORE that CC to their Profile

   1. Stripe's Terminal does not allow for "tap and store" of a debit card, so a Customer wants to store their debit card, they can do some from the Payment Methods button in their App
2. TAP TO CHARGE: Tap their CC or phone (Apple Pay/Google Pay) on the Terminal to COMPLETE A PURCHASE

   1. When tapping a CC to complete a Purchase, there is an option to store the CC on the Customer’s Profile
   2. When tapping A PHONE on the Terminal (using Apple Pay/Google Pay), the phone has an encryption that will not allow the phone payment method to be stored on the Customer’s Profile

To use the Terminal, an Admin will perform an action inside the Dashboard.

TAP & STORE

If a Customer is tapping their CC on the Terminal to store the CC on their Profile, an Admin will:

1. Open up the Customer’s Profile
2. Scroll down to the Payment Method section
3. Click + Payment Method

1. Choose the desired Terminal on the pop-up window

1. Click the blue OK button
2. Ask the Customer to tap their CC on the Terminal and add their CC to their Profile

TAP TO CHARGE

If a Customer is tapping their CC or phone on the Terminal to complete a purchase, an Admin will:

1. Click on “+ Charge” inside the Purchase tab of a Customer’s Profile

1. Click the “+ Add Item” button in the top right of the pop-up window to select all necessary specifics for the charge (further context is in how to charge in the Dashboard)
2. Click on the Card dropdown to choose the Card Terminal option

1. Click on the blue “Create Charge” button
2. Select the desired Terminal
3. Click the blue OK button
4. Ask the Customer to tap their CC on the Terminal

Should the Customer want to complete the purchase and store their CC in the same action, the Admin will need to select the “Save card” box.

If the Customer is tapping their phone, you cannot save their tapped-phone to their Profile. There are encryptions on Apple and Google Pay which restrict the ability to save the card for future use.

Depending on your Tier, terminals will are provided to you or are available for purchase.

• If your Club is on the Basic(+) tier = terminals can be purchased, if desired
• If your Club is on the Pro tier with < 6 courts = 1 terminal is provided
• If your Club is on the Pro tier with > 6 courts = 2 terminals are provided