Day Pass Fee for Non-members

Overview

The Day Pass Fee for Non-members is the resolution for the free-ride problem, charging Non-members who join a Member's Reservation. It's configured through Court+ pricing (Bill Splitting) and is only available for Clubs located outside of the EU and UK.

How It's Triggered

A Reservation holder invites a friends who is a Non-member, and the Day Pass Fee is charged at Check-in — either via QR code or the Unlock Door button at Autonomous venues.

The Booking Flow

The Customer sees the Non-member Fee on the Order Summary page, the last page before completing the booking.

Once the Reservation is booked, the Reservation Holder is prompted to invite friends. The notification that a Non-member will incur the Day Pass Fee only appears when the Reservation Holder is a Member — it does not appear when the Reservation Holder is a Non-member.

If the Reservation Holder is a Non-member, no Day Pass Fee applies to their invitees. The Non-member Reservation Holder already pays a higher cost per hour, split among Reservation participants, so adding a Day Pass Fee on top would increase the amount charged beyond the already higher Non-member rate.

When a friend accepts an invite, a confirmation pop-up.

It tells them they're required to pay the additional Non-member Fee.

Once accepted, the Reservation Holder can review their invites, which also note the Non-member Fee.

During Check-In

Which invite the Reservation Holder sends determines who is charged the Non-member Fee at Check-in:

• Paid invite (they pay): the Reservation Holder is telling their friend to cover their own spot. The invitee is charged the Non-member Fee when they check in.
• Free invite (you cover): the Reservation Holder is covering their friend's spot for free. The Reservation Holder is charged the Non-member Fee when they check in.

Admin Verification

Because the fee is charged at Check-in, all Customers in a Reservation need to be checked in for the correct party to be charged. Admins can review this at a glance from the Overview page of the Dashboard: a green checkmark on a Reservation means everyone is checked in. No checkmark means the Admin should open the Reservation and use the Check-in toggles for each attendee.