> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/payments/customer-payments/charge-for-past-events-or-reservations.md).

# Charge for Past Events or Reservations

### Overview

If a Customer needs to be charged for a past Reservation or Event, staff can go to that Reservation or Event and complete a charge.

### Charge a Customer who is already on the Reservation or Event

1. Open the Reservation or Event in the Dashboard.
2. Go to the Purchase tab.
3. Click the `+ Charge` button.
4. Select the Customer's name.
5. Choose the item to charge. See Choosing what to charge for.
6. Complete the charge.

### Charge a Customer who was not on the Reservation or Event

You cannot add a Participant to a past Reservation or Event. Add the Customer as a Non-participant instead, then charge them from the Purchase tab.

1. Open the Reservation or Event in the Dashboard.
2. Add the Customer's Profile as a Non-participant.
3. Save and exit the side panel.
4. Refresh the page.
5. Open the Reservation or Event again.
6. Go to the Purchase tab and click the `+ Charge` button.
7. Select the Customer's name and complete the charge.

{% hint style="warning" %}
**You must save and refresh before the name appears.** A non-participant you added without saving and refreshing the page does not show in the Customer list on the Purchase tab. This is the most common reason the flow looks broken.
{% endhint %}

When adding a Customer to an Event, you can add them as a Non-participant, even if the Event is full.

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2Fexpo2sBRvwcHAvLbc9x4%2FScreenshot%202026-09-01%20at%2021.36.36.png?alt=media&amp;token=f8fb3838-d056-4f13-9727-a5c04a6f82dc" alt=""><figcaption></figcaption></figure>

When adding a Customer to a Reservation, the Reservation must already be on the Dashboard, and then the Customer can be added as a Non-participant.

{% hint style="warning" %}
Use the Customer's email as the unique identifier so you do not mix them up with other Customers who have the same name.
{% endhint %}

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2F1E2q1hvXVOyLXr2eIrOZ%2FScreenshot%202026-09-01%20at%2021.38.24.png?alt=media&amp;token=9f366f3c-c83e-4905-acda-1fb53b8a248a" alt=""><figcaption></figcaption></figure>

### Choosing what to charge for

The items to charge sit in the Services drawer of the charge panel. The drawer holds items such as `Event Signup`, `Booking`, and `Class`.

Match the item to what the Customer actually did:

| What the Customer did               | Item to charge |
| ----------------------------------- | -------------- |
| Played a Reservation                | `Booking`      |
| Attended an Event, Clinic, or Class | `Event Signup` |

If the Services drawer is empty or missing the item you need, add the Service items to your Shop first. They then appear in the drawer for every charge.

### Verify it worked

Reopen the Purchase tab of the Reservation or Event. The completed charge is listed against the Customer's name.

### Common issues

* **The Customer's name is not in the list on the Purchase tab:** You added them as a non-participant, then did not save and refresh. Save the side panel, refresh the page, and reopen the Reservation or Event.
* **The charge fails:** Read the failure reason shown on the charge. A declined card on a Membership charge follows a separate process. See A Membership charge failed and the Customer's card was declined.
* **You cannot add the Customer as a Participant:** This is expected for a Reservation or Event in the past. Add them as a Non-participant.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.podplay.app/payments/customer-payments/charge-for-past-events-or-reservations.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.