Remove a Credit Card

If the Customer has any pending transactions, like an upcoming Reservation or Event which the system has not yet billed them for, of if they have a Membership, the system WILL NOT allow the credit card to be removed. This is to protect the Club from accidentally removing a Customer’s credit card. If a Customer wants to have their credit card removed, all future Reservations, Event signups, and Memberships must be canceled.

Inside the Dashboard

Even if the system is the most secure technology platform for modern sports venues (read more here), there might still be a Customer who wants to have their credit card removed. To remove a Customer’s credit card:

• Navigate to the Customer page of the Dashboard
• Search and click on the Customer’s Profile
• Scroll down in the Overview tab
• Open the PAYMENT METHOD drawer
• Click on the trash can icon

Once the credit card is removed from the Customer’s Profile, they are required to add a credit card again if they want to book in the future

From the Profile

Customers can delete their credit card from their Profile. For a Customer to do so, they would:

• Navigate to the More tab of the App
• Click on the Account button at the top
• Click on Payment Methods
• Select the credit card they want to delete
• Notice and press the trash can icon in the pop-up window

A confirmation appears, and once confirmed, the credit card is removed from their Profile.