> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/payments/customer-payments/remove-a-credit-card.md).

# Remove a Credit Card

{% hint style="success" %}
**If the Customer has any pending transactions**, like an upcoming Reservation or Event which the system has not yet billed them for, of if they have a Membership, the system WILL NOT allow the credit card to be removed. This is to protect the Club from accidentally removing a Customer’s credit card. If a Customer wants to have their credit card removed, all future Reservations, Event signups, and Memberships must be canceled.
{% endhint %}

### Inside the Dashboard

Even if the system is the most secure technology platform for modern sports venues ([**read more here**](https://help.podplay.app/en/categories/309313-software-security-and-data)), there might still be a Customer who wants to have their credit card removed. To remove a Customer’s credit card:

* Navigate to the Customer page of the Dashboard
* Search and click on the Customer’s Profile
* Scroll down in the Overview tab
* Open the PAYMENT METHOD drawer
* Click on the trash can icon

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FomrzzhSZEtm2xXdAxJ7w%2FScreenshot%202026-06-27%20at%2021.33.10.png?alt=media&amp;token=a976adf9-9ff0-409b-8fa2-2a33d8904db3" alt=""><figcaption></figcaption></figure>

Once the credit card is removed from the Customer’s Profile, they are required to add a credit card again if they want to book in the future

### From the Profile

Customers can delete their credit card from their Profile. For a Customer to do so, they would:

* Navigate to the More tab of the App
* Click on the Account button at the top
* Click on Payment Methods
* Select the credit card they want to delete
* Notice and press the trash can icon in the pop-up window

A confirmation appears, and once confirmed, the credit card is removed from their Profile.

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2F29eYyvaiaViFMLrQQ4BJ%2FScreenshot%202026-06-30%20at%2022.31.09.png?alt=media&amp;token=530a83e9-bfa5-4eeb-be73-371df8796cda" alt=""><figcaption></figcaption></figure>


---

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