Status Flags

Overview

Status Flags are markers next to a Customer's purchase that tell an Admin what is happening with that purchase at a glance.

They appear on the Purchase Page of the Dashboard and within the Purchase tab of the Reservation or Event side panel.

Click the blue hyperlink to the left of a Status Flag to look further into the purchase.

What each Status Flag means

• Confirmed — the purchase, or part of it, has been captured

• Pending — the system is trying to capture a payment from the Customer

• Draft — a purchase was initiated and never completed by the system

• Settling in X-time — the system will attempt to capture payment after the countdown ends

• Canceled — the Customer or an Admin canceled the purchase

• Refunded — an Admin refunded the Customer for some or all of the purchase

• Charge Failed — the system could not capture the purchase and an Admin needs to act

• Expired — a hold that was not captured within 7 days of authorization, which happens when a Reservation or Event is canceled

• Processing — the Customer has completed payment and Stripe is waiting to receive the funds, normally through ACH payments

• Creating — while this should rarely happen, it the response from Stripe didn’t reach the server immediately, and I should change to Captured after a browser refresh