> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/payments/status-flags.md).

# Status Flags

### Overview

Status Flags are markers next to a Customer's purchase that tell an Admin what is happening with that purchase at a glance.

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FwgzrQgFowX3C3qTpbKjC%2Fimage.png?alt=media&amp;token=a7857e28-bd40-48bc-a500-109d86f8344c" alt=""><figcaption></figcaption></figure>

They appear on the Purchase Page of the Dashboard and within the Purchase tab of the Reservation or Event side panel.

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2F1bkbYVtpDRijCF6li3iE%2Fimage.png?alt=media&amp;token=111206f3-87dd-4b86-800a-6cf5126cba37" alt=""><figcaption></figcaption></figure>

Click the blue hyperlink to the left of a Status Flag to look further into the purchase.

#### What each Status Flag means

* **Confirmed** — the purchase, or part of it, has been captured

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FM9oJ5mXLXAMB7uXHzmGx%2Fimage.png?alt=media&amp;token=364109d6-d8b8-4b9f-ae7d-f1625f4c98df" alt=""><figcaption></figcaption></figure>

* **Pending** — the system is trying to capture a payment from the Customer

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FUVfsqNxGPxerY60sDYKU%2Fimage.png?alt=media&amp;token=7a1f836e-d732-4aef-8003-59f1b7d53d62" alt=""><figcaption></figcaption></figure>

* **Draft** — a purchase was initiated and never completed by the system

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FBNV20lY5lfXvf3GTOnOb%2Fimage.png?alt=media&amp;token=c0c77be4-b312-4032-a699-4e916c4e1592" alt=""><figcaption></figcaption></figure>

* **Settling in X-time** — the system will attempt to capture payment after the countdown ends

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FX529KtERtdWzY5xwvwOE%2Fimage.png?alt=media&amp;token=7090c6e5-bf4c-4c92-b838-c265074bbb9e" alt=""><figcaption></figcaption></figure>

* **Canceled** — the Customer or an Admin canceled the purchase

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FPI6hTdstvjty22osOOjK%2Fimage.png?alt=media&amp;token=0e0c85c7-378a-4235-b798-241bc2306b2f" alt=""><figcaption></figcaption></figure>

* **Refunded** — an Admin refunded the Customer for some or all of the purchase

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FGnoVQS8isu4tBY8exm9l%2Fimage.png?alt=media&amp;token=95d806be-5c9b-45d1-aef2-026f536870b6" alt=""><figcaption></figcaption></figure>

* **Charge Failed** — the system could not capture the purchase and an Admin needs to act

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FwIy8IWw2XemJc2QcmcNc%2Fimage.png?alt=media&amp;token=c6191aff-a2f5-4af9-b190-ce635f15190a" alt=""><figcaption></figcaption></figure>

* **Expired** — a hold that was not captured within 7 days of authorization, which happens when a Reservation or Event is canceled

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2Fhd4qbluJiRLtdYzQk2Gd%2Fimage.png?alt=media&amp;token=f9b5c640-7c9b-4855-8c74-b16931306a8e" alt=""><figcaption></figcaption></figure>

* **Processing** — the Customer has completed payment and Stripe is waiting to receive the funds, normally through ACH payments

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FHVHg6o28gs1HKYoC4y5X%2Fimage.png?alt=media&amp;token=7b66303b-4a91-45dd-8095-cddc919fa9d5" alt=""><figcaption></figcaption></figure>

* **Creating** — while this should rarely happen, it the response from Stripe didn’t reach the server immediately, and I should change to Captured after a browser refresh


---

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