Pass Duration and Court Booking Limits

Overview

When you configure a Reservation Pass or Guest Pass, the Duration dropdown limits how long one pass covers for a private reservation. If the pass is scoped to specific courts or areas, the maximum duration follows those courts' booking limits—not only the company-wide Max Hours per Reservation setting.

Use this when one location allows longer reservations than others (for example, a 2-hour court cap at one club while the company default is 1 hour).

How court limits affect the Duration dropdown

• No court or area selected — The dropdown follows Company Settings → Max Hours per Reservation. If that limit is not set, durations up to 4 hours are available.
• Specific courts selected — The dropdown uses the lowest max booking time among those courts. You can offer a longer pass only when every selected court allows it.
• Areas selected (without picking courts) — The same rule applies to all courts in those areas.

Example: Company max is 1 hour, but Tigard courts are overridden to 2 hours. After you select only Tigard courts on the pass, 2 hours appears in the Duration dropdown and the template saves successfully.

Mixed court limits

If you select courts with different limits (for example, one court at 1 hour and another at 2 hours), the dropdown caps at the strictest court—1 hour in that example. Narrow the court list or align court overrides before offering a longer pass.

Validation messages

If the duration does not meet the rules, saving the template may show:

• Pass duration must be at least 60 minutes and in 30-minute increments — Duration is under 1 hour or not on a 30-minute step.
• Pass duration exceeds the maximum booking duration of X hours for the selected courts — Duration is longer than allowed for the courts (or areas) on that pass.

Related settings

Company-wide defaults live under Company Settings → Booking (Max Hours per Reservation and/or Maximum Hour Reservation Play Passes (daily)).