Applying a Guest Pass

Admins in the Dashboard

When an Admin creates an Event and wants to allow Customers to bring a Guest, the Admin will leave a value of 1 or higher in the Max Guests per Person section of the Event settings, during Event creation. By doing so, the Admin is allowing a Customer to sign up for the Event and bring a Guest.

If an Admin wants to add a Customer to the Event and assign the Guest's spot, they can do so inside the Dashboard.

It’s important to note that the use of a Guest Pass or Play Pass might have restrictions inside the environment. Some of these requirements might be:

• Event settings do not allow for Guests
• Guest Passes can only be used on Events with a specific tag

Contact your Club’s Admin who was part of the PodPlay onboarding process and ask them about any unique SOPs, or contact the Customer Success team if you have further questions.

The Customer's Experience

Using a Guest Pass is very simple for Customers. When a Customer signs up for an Event, they'll see a dropdown to add Guests. Once they select how many Guests they'd like to bring, the Guest Pass will automatically apply, and any extra fees on the checkout page are reduced to zero.