> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/play-passes/play-pass-overview/grant-a-membership-package-to-a-customer.md).

# Grant a Membership Package to a Customer

Managers can grant the membership-linked package template to a subscribed Customer without waiting for the next automatic monthly grant. Use this when a Customer needs their membership passes refreshed early, was missed by an automated grant, or should receive a new package tied to their membership benefit.

This action does **not** charge the Customer’s card. It uses the package template already linked to the Customer’s Membership plan.

**PLEASE NOTE:** You need **Manager** role or higher. Staff do not see **Grant membership package**.

**PLEASE NOTE:** The button only appears when the Customer has an **active** membership subscription and that Membership includes a linked monthly package template. It is hidden for canceled memberships and for memberships with no package template configured.

## Grant from the Customer Profile

* In the Dashboard, search for the Customer and open their **Customer Profile**
* Open the **Packages** section
* Click **Grant membership package**

\[SCREENSHOT NEEDED: Customer Profile Packages section with Grant membership package button visible next to Grant standalone package]

* Review the **Grant membership package** modal:
  * Package name and pass items from the Membership’s linked template
  * **Next automatic grant date** (for recurring Memberships)
  * A note that any active membership package for this Customer will be canceled before the new package is granted
* Under **Grant schedule**, choose one option:
  * **Keep schedule** (default): Grant now and leave the Membership’s automatic grant calendar unchanged. For standard monthly packages, passes expire on the current next grant date. For long-duration packages (more than 31 days), passes expire a set number of days after you grant—not on the next grant date.
  * **Reset grant schedule to today** (recurring Memberships only): Sets last grant to today, recalculates the next automatic grant date, then grants the package
* Click **Confirm grant**

\[SCREENSHOT NEEDED: Grant membership package modal showing template items, next grant date, and Grant schedule options]

When you confirm, the Customer receives a success message and the **Packages** list refreshes with the new package.

## What happens when you confirm

* Any active membership package for this Customer is canceled first
* A new package is created from the Membership’s linked template
* **Virtual credits** and **Replay credits** rows apply to the Customer’s balances when the grant completes (same as automatic monthly grants)
* Expiration depends on the template:
  * **Short monthly packages** (31 days or less): aligned to the Membership grant cycle (typically the next grant date)
  * **Long-duration packages** (more than 31 days): expire after the template’s duration from the grant date, even when that is beyond the next charge or grant date
  * **Never expire** templates: passes do not auto-expire by time

## How this differs from other package actions

| Action                              | When to use                                                                                      |
| ----------------------------------- | ------------------------------------------------------------------------------------------------ |
| **Regrant** (icon on a package row) | Refresh that package to match the latest template items while keeping grant-cycle expiration     |
| **Grant membership package**        | Issue a fresh package from the Membership template; cancels the current membership package first |
| **Grant standalone package**        | Sell a one-time standalone bundle and charge the Customer’s default booking payment method       |

For bulk grants across many Memberships at once, see [Grant a Package Template to Membership Subscribers](/play-passes/membership-packages/grant-a-package-template-to-membership-subscribers.md).

## Tips

* Use **Keep schedule** when you do not want to move the Customer’s automatic grant calendar
* Use **Reset grant schedule to today** when the Customer should start a new monthly grant cycle from today (for example after correcting a missed or delayed grant)
* If you only need to adjust pass counts without regranting the whole package, use the pencil icon on individual pass rows when it appears
* **Virtual credits** and **Replay credits** rows do not offer the pencil edit control—those values were applied when the package was granted


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