How Lesson Passes Apply at Checkout
When a Customer books a private lesson and has Lesson Passes available, PodPlay can apply those passes automatically so the Customer is not charged the coaching fee for the covered time.
Use this page to understand what staff and Customers should expect at checkout after Lesson Passes are set up on a package template. For setup steps, see Set Up Lesson Passes. For how Coaches are paid when a Lesson Pass is used, see Coach Payouts When a Lesson Pass Is Used.
What the Customer pays
If a matching Lesson Pass covers the full lesson and the booking party is within Max students, the coaching line can show as $0
If the booking has more players than Max students, the Lesson Pass still applies: it covers the coaching rate for Max students, and the Customer pays the upgrade to the larger party-size coaching rate
If Includes court fee is on for that pass, the court fee for the same duration can also be covered (court is not split by party size)
If Includes court fee is off, the Customer still pays the court fee (or can use a Reservation Pass for court time)
If the lesson is longer than one Lesson Pass covers, PodPlay uses additional Lesson Passes until the lesson is covered or the Customer runs out of passes
Uncovered coaching time is charged at the normal coaching rate
When a Lesson Pass matches
A Lesson Pass applies only when:
The booking includes a Coach
The Coach matches the pass Coaches list or the pass Coach tier
The Customer still has remaining Lesson Passes
Passes are set to be used (the usual Use all available passes behavior)
Max students does not block the pass from applying. It caps how much of the coaching rate is covered (default 1, including the booker).
Lesson Passes do not count toward the daily Reservation Pass limit.
Related Updates
What staff should check
On the Customer Profile, open Packages and confirm Lesson Passes remain
On the Reservation or booking preview, confirm the pass appears and the coaching total looks correct
If the wrong Coach is selected, the Lesson Pass will not apply automatically (staff may confirm a single-coach remap when booking on behalf of a Customer)
Tips
Changing a package template later does not change Lesson Passes already granted to Customers
Membership Lesson Passes and purchased standalone Lesson Pass packages both apply at checkout the same way for the Customer
If you do not see Lesson Pass as a pass type when editing templates, contact your PodPlay CSM
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