> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/play-passes/play-pass-overview/regrant-a-customers-package.md). # Regrant a Customer’s Package Sometimes a Customer’s **Package** needs to be refreshed from the latest Package Template (for example, after a Package Template was updated and you want one specific Customer to receive the latest items). Regranting replaces the Customer’s current Package access with a newly granted Package based on the latest template, while keeping the expiration aligned to the Customer’s next grant date. ### Regrant a package from a Customer Profile * In the Dashboard, search for the Customer and open their **Customer Profile** * In the Customer Profile, locate the **Packages** section \[SCREENSHOT NEEDED: Customer Profile with the Packages section visible] * Find the Package you want to regrant * Click the **Regrant** button (circular arrows icon) on the Package row \[SCREENSHOT NEEDED: Packages list with the Regrant icon highlighted on a Package row] * Review the confirmation modal * Confirm that the “Current” items match what the Customer has today * Confirm that the “New” items match what the Customer should receive from the latest template * Click **Confirm regrant** \[SCREENSHOT NEEDED: Regrant Package modal open showing Current vs New items] ### What happens when you confirm When you confirm the regrant: * The Member will then have their current Package deleted and a new Package granted. * Expiration date will match the package next grant date. **PLEASE NOTE:** This action is intended to update the Package for the selected Customer only (it does not automatically apply to other Customers on the same Membership). ### Tips * Use this when a Customer’s Package items are out of date compared to the latest template. * If the Customer has no active membership package yet, or you need to issue a fresh package from the Membership template (and optionally reset their grant schedule), use **Grant membership package** in the **Packages** section instead. See [Grant a Membership Package to a Customer](/play-passes/play-pass-overview/grant-a-membership-package-to-a-customer.md). * If you only need to adjust a single **pass** item amount (and not regrant the entire Package), use the pencil edit control next to that item when it appears. Rows for **Virtual credits** or **Replay credits** do not show an edit control—those values were applied to the Customer’s balances when the package was assigned; use your club’s process for billing or support if those grants need to be corrected. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.podplay.app/play-passes/play-pass-overview/regrant-a-customers-package.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.