Review Package History/Logs

Overview

Use the Activity Feed in a Customer's Membership view to understand what changed on their membership package and when it changed. This helps staff answer billing or benefits questions quickly without checking multiple screens. The feed is read-only and shows a timeline of updates with the actor, timestamp, and description.

Admins can view how many Play Passes a Customer has remaining. For an Admin to check, they would:

• Navigate to the Customer Page of the Dashboard
• Search for the specific Customer in question
• Open on the Customer’s Profile
• Scroll down in the Overview tab
• Click and open the drawer labeled Packages

Inside of the Package drawer are the Customer's available Passes. Admins can edit the Customer's Passes and can review the history of package grants and usage.

Open the History

• Navigate to the Customer page and open a Customer's Profile
• Scroll down to the Package drawer and open it
• Click on View History
• Notice a window pops-up and shows the full history of all Pass usage

Read Activity Logs

Another way to review a Customer's Pass usage is to review their Activity Logs

• Open the Customer's Profile
• Scroll the top tabs to the right
• Click on the Logs tab
• Review each entry:

  • Name shows who made the change (staff member, Customer, or System)
  • Date and time shows when the change happened
  • Description explains what changed
• Click Load more to view older activity

When there is no matching activity yet, the feed shows No activity found.