Rating Systems

Related Updates

• Filter Customers by Rating

The PodPlay system allows for three types of ratings inside a Customer’s Profile:

• Custom Ratings
• DUPR Ratings (pickleball)
• WPR Ratings (padel)

Custom Ratings

When a Club chooses to use the Custom Ratings option, any Admin can enter a numerical value inside the Customer’s Profile.

• This numerical value is a static value and does not change unless an Admin goes into the Customer’s Profile and changes the value.

DUPR Ratings

To connect with the DUPR rating system:

• A Customer will click on the DUPR Rating button in the Account tab of the app
• Once the Customer has connected their DUPR account, the DUPR Rating button will show a “Live” flag

There are two aspects to the ranking system connection:

• First, the Read function allows PodPlay to connect with a DUPR account through Auth0

  • It reads the DUPR account of the Customer and pulls their ranking or rating into their PodPlay account
• Second is the Write function, which will copy the Scoreboard results after a match or game and send it to the ranking system for historical accuracy

  • If everyone in the match or game has a DUPR profile, PodPlay will be able to send the Scoreboard results to the DUPR system and automatically update the ratings of those players involved in the game
  • If someone in the match or game does not have a DUPR account connected, the DUPR system will not know what to do with the information and will not record the results, so the DUPR Challenge Match will not be functional

An Admin can then set a required rating during the Event creation flow.

• They will set the rating requirements, which will mean that any Customer who does not meet the minimum rating will not be allowed to join the Event

  • To learn more, read about Creating a DUPR Gated Event

WPR Ratings

World Padel Rating (WPR) works similarly to DUPR for padel venues:

• Customers connect a WPR account from the app; staff enable WPR under Company Settings → Ratings.
• When Submit results to WPR is enabled, finished rated padel matches can be sent to WPR automatically after scoreboard play.
• Staff can review linked WPR IDs and publication status in Match Details on the Matches dashboard or an Event’s Matches tab (when the matches feature is enabled for your club).

To configure WPR hosts, credentials, and submission toggles, use Company Settings → Ratings. For staff overrides on customer profiles, see Club Rating Overrides.