> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/pro-system/rating-systems.md).

# Rating Systems

The PodPlay system allows for three types of ratings inside a Customer’s Profile:

* Custom Ratings
* DUPR Ratings (pickleball)
* WPR Ratings (padel)

## Custom Ratings

When a Club chooses to use **the Custom Ratings option**, any Admin can enter a numerical value inside the Customer’s Profile.

* This numerical value is a static value and does not change unless an Admin goes into the Customer’s Profile and changes the value.

<figure><img src="/files/Wh0btuL1HgujQZxhYKMD" alt=""><figcaption></figcaption></figure>

## DUPR Ratings

To connect with the DUPR rating system:

* A Customer will click on the DUPR Rating button in the Account tab of the app
* Once the Customer has connected their DUPR account, the DUPR Rating button will show a “Live” flag

<figure><img src="/files/Jbikf1TYOWmbsmHHpZfE" alt=""><figcaption></figcaption></figure>

There are two aspects to the ranking system connection:

* First, the **Read** function allows PodPlay to connect with a DUPR account through Auth0
  * It reads the DUPR account of the Customer and pulls their ranking or rating into their PodPlay account
* Second is the **Write** function, which will copy the **Scoreboard** results after a match or game and send it to the ranking system for historical accuracy
  * If everyone in the match or game has a DUPR profile, PodPlay will be able to send the **Scoreboard** results to the DUPR system and automatically update the ratings of those players involved in the game
  * If someone in the match or game does not have a DUPR account connected, the DUPR system will not know what to do with the information and will not record the results, so the **DUPR Challenge Match** will not be functional

An Admin can then set a required rating during the Event creation flow.

* They will set the rating requirements, which will mean that any Customer who does not meet the minimum rating will not be allowed to join the Event
  * To learn more, read about [**Creating a DUPR Gated Event**](https://help.podplay.app/en/articles/2024257)

## WPR Ratings

World Padel Rating (WPR) works similarly to DUPR for **padel** venues:

* Customers connect a WPR account from the app; staff enable WPR under **Company Settings → Ratings**.
* When **Submit results to WPR** is enabled, finished rated padel matches can be sent to WPR automatically after scoreboard play.
* Staff can review linked **WPR IDs** and publication status in **Match Details** on the Matches dashboard or an Event’s **Matches** tab (when the matches feature is enabled for your club).

To configure WPR hosts, credentials, and submission toggles, use **Company Settings → Ratings**. For staff overrides on customer profiles, see [Club Rating Overrides](https://github.com/pingpod/pingpod-web-v2/tree/main/applications/docs/web-admin/users/club-rating-overrides.md).

\[SCREENSHOT NEEDED: Match Details drawer Teams section with WPR IDs listed below player names on a padel match]


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.podplay.app/pro-system/rating-systems.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.