Reviewing Matches
Overview
Staff can review Customer's games and match results (scores) from the Dashboard on the Match page and within each Reservation and Event.
Where to find the Matches page
Matches dashboard — open Matches from the admin navigation.
Event drawer — open an Event and select the Matches tab.
Filter by date, event, players, pod, or match ID on the Matches dashboard. From an Event, the list is scoped to that event only.
Match list columns
The table shows teams, winner, and score. When DUPR or WPR is enabled for your club, you also see:
Rated — whether the match was played as a rated match.
Rating — Published or Not published to the provider for that sport (DUPR for pickleball, WPR for padel).
Click a row to open Match Details.
Match Details drawer
Sport, start/end time, location, court, and winner.
DUPR card (pickleball only, when DUPR is enabled) — rated/unrated status, publication state, and Publish DUPR Match when staff need to submit manually.
Teams — left and right players. Each name shows the linked provider ID on the line below when available:
WPR: … for padel matches when WPR is enabled.
DUPR: … for pickleball matches when DUPR is enabled.
Sets (padel) or Games (pickleball) — per-set or per-game scores; optional replay actions when replays are available.
Click a player name to open their profile.
Reservation & Event Matches tab
The Matches tab is on the scroll bar at the top of every Reservation and Event.
If there are not games played with the Scoreboard or with the Tournament feature, the Matches tab will be empty.
If your Customers did use the Scoreboard or the Tournament feature during their play time at your Club, information about the Matches will populate in the Matches tab.
By clicking on a specific Match, an additional side panel will appear and provide more information:
Overview — the sport, winner of the Match, if the Match scores were submitted, a button to submit Match scores to the Rating System, teams, and games played
Replays — specific Replays captured during the Match
Advanced — further data for auditing
Rating System is Down
If DUPR (or WPR) is down, Customers can still play DUPR Challenge Matches, and scores still be saved internally in the Dashboard under the Reservation or Event's Matches tab.
Publishing to DUPR will fail (the system tries and retries 3 times, then stops).
Matches aren’t marked as "Published", so once DUPR is back up, Club staff can go into the Reservation or Event and "Publish" them from the Dashboard.
There’s no automatic retry queue if DUPR is down. Your staff will need to go into the Reservation or Event and send the Match results to DUPR to submit the scores.
Related
Reviewing Match Points — customers reviewing point-by-point history in the mobile app
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