Delete or Deactivate

Overview

A few reasons why an Admin might want to delete or deactivate a Profile are:

• Customer is seen as a bad actor
• Customer behaves in problematic ways
• Customer is continually exhibiting fraudulent behavior even after a Club staff member speaks with them

When these things happen, staff can go to the Customer’s Profile and deactivate or delete it.

Deactivating a Profile

• Stop that Customer from being able to sign-in to the App
• Stop the Customer from being able to use their email or phone number on another Profile
• Retain their information for future reference

Deleting a Profile

• Remove that Customer's information from the system, entirely
• Any reference to purchases they made will show up as "[e-mail]" during revenue reconciliation

Customers can also delete their information from the App, if they want.

Let's do it...

To deactivate or delete a Profile:

• Navigate to the Customer’s Profile
• Look for the Account Status section, near the top of the Overview tab of the side panel

  • Flick the Status toggle (deactivate)
  • Click the Delete account button (delete)
• Confirm the pop-up window