> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/profiles/how-to-deactivate-a-customer-account.md). # Delete or Deactivate ### Overview A few reasons why an Admin might want to delete or deactivate a Profile are: * Customer is seen as a bad actor * Customer behaves in problematic ways * Customer is continually exhibiting fraudulent behavior even after a Club staff member speaks with them When these things happen, staff can go to the Customer’s Profile and deactivate or delete it. #### Deactivating a Profile * Stop that Customer from being able to sign-in to the App * Stop the Customer from being able to use their email or phone number on another Profile * Retain their information for future reference #### Deleting a Profile * Remove that Customer's information from the system, entirely * Any reference to purchases they made will show up as "" during [revenue reconciliation](https://podplay.gitbook.io/docs/owners-playbook/accounting-and-stripe/revenue-reconciliation) [Customers can also delete their information from the App](https://podplay.gitbook.io/docs/owners-playbook/data-and-security/data-retention-policies#customers-deleting-data), if they want. ### Let's do it... To deactivate or delete a Profile: * Navigate to the Customer’s Profile * Look for the Account Status section, near the top of the Overview tab of the side panel * Flick the `Status` toggle (deactivate) * Click the `Delete account` button (delete) * Confirm the pop-up window
--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.podplay.app/profiles/how-to-deactivate-a-customer-account.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.