> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/replays/overview-of-replays/capture-a-custom-replay.md). # Capture a Custom Replay ### Overview After a Reservation or Event ends, Customers can buy a longer Replay than the standard 25-second Quick Replays. Custom Replays are 1 to 60 minutes long and are ordered from the past Reservation or Event in the Club's App. {% hint style="success" %} **Replays are available on the Pro and Autonomous(+) Tier.** If your Club is on the Basic(+) Tier, you will not have the required PodPlay hardware setup. {% endhint %} ### Customer Captures a Custom Replay For a Customer to order a Custom Replay, they can: 1. Open the Club's App 2. Tap the Reservation tab at the bottom 3. Tap the History / Replays tab at the top 4. Tap the specific past Reservation or Event 5. Scroll to the bottom (past the Quick Replay carousel) to the Custom Replay section 6. Choose the desired clip length, start time, court/table where you were playing, and the Match you want to receive a Replay for (Match option is only available if the Customer is using the Scoreboard) 7. Confirm the purchase {% @supademo/embed url="" demoId="cmooe12kg1mbaw9dogkhttpm6" %} {% hint style="danger" %} **Custom Replays are only available for 48 hours after the Reservation or Event ends**. Read the [video data retention policy](https://podplay.gitbook.io/docs/owners-playbook/data-and-security/data-retention-policies#video-data-retention-policy) for more information. {% endhint %} Once the Custom Replay is ordered by the Customer, the purchase will complete, charging the Customer's credit card on file. The Custom Replay is then emailed to the Customer 15 - 30 minutes from the time of purchase. #### Pricing The default Customer-facing Custom Replay pricing is: * $5 for up to 14 minutes * $10 for 15 to 29 minutes * $15 for 30 to 60 minutes Some Clubs configure their own per-minute Custom Replay rate. The price shown in the App reflects that Club's configured rate. To change the Custom Replay pricing, [read more here](https://podplay.gitbook.io/docs/replays/pricing-for-replays). ### Admin Captures a Custom Replay An Admin can generate a Custom Replay for any Reservation or Event from the Dashboard. Common reasons include comping a Replay for a Customer (free of charge), capturing footage for a Coach, or assembling a Custom Replay for a session that ended already. For an Admin to generate a Custom Replay, they can: 1. Navigate to the Reservation or Event in the Dashboard 2. Click the Replays tab 3. Click the `+ Replay` button 4. Notice the pop-up window 5. Choose the type of Replay to order (Custom or Enhanced, if you have Enhanced Replays at your Club) 6. Select the court/table, the Customer, the start time, the Custom Replay length, and the Match you want to receive a Replay for (Match option is only available if the Customer is using the Scoreboard) 7. If you don't want to charge the Customer, check off the Free of Charge box 8. Click the blue `Create Replay` button to order {% @supademo/embed url="" demoId="cmooelc8k1nccw9doqxfobxp6" %} #### After Creating the Custom Replay The Custom Replay appears as ordered in the Replays section of the Purchases tab. Longer Replays take more time to process. Check back in an hour or so for the finished file. The Customer is sent the Custom Replay via email, normally between 15 - 30 minutes before they receive it. ### Common Mistakes * The Start Time will not save unless the Admin clicks the blue OK button before entering the length. * The system will not produce a Custom Replay for a window that falls outside a scheduled Reservation or Event, since no footage is recorded for those gaps. {% hint style="danger" %} **Custom Replays must be ordered within 48 hours of the Reservation or Event ending**. After 48 hours the Custom Replay option is not available for order (in line with [the video retention policy](https://podplay.gitbook.io/docs/owners-playbook/data-and-security/data-retention-policies#video-data-retention-policy)). {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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