Capturing Quick Replays
Overview
Replays become available at the end of the Reservation or Event in which they were captured. Customers can review and share their Replays in two places: the email the system sends after the booking, or the History section inside the Club's App.
Replays are available on the Pro and Autonomous(+) Tier. If your Club is on the Basic(+) Tier, you will not have the required PodPlay hardware setup.
How to Capture Quick Replays
If a Customer wants to capture a Quick Replay, they can tap on the kiosk button at the court's centerline or hold down the Play Button near the court's baseline.
The button on the kiosk looks like this:
The Play Button near the court's baseline looks like this:
Each Quick Replay captured is associated with a specific court or table. Meaning, if a Customer is playing on court 2, and they hit the Replay button on the kiosk or hold down the Play Button, the PodPlay system will know that the last 25 seconds of court 2 is a Quick Replay.
Once a Quick Replay is captured, the Instant Replay is shown on the TV. This is the last 10-seconds of the Quick Replay.
The system will then cut and splice the replay camera feed from court 2, sending the last 10-seconds of the Quick Replay as an Instant Replay to the scoreboard, and after the Reservation/Event is over, all Customers in the Attendee list will receive the Quick Replay captured in their email.
Who Pays for a Quick Replay
If Quick Replays at your Club cost money, then when a Quick Replay is captured, the person who pays for the Quick Replay will depend on if it was captured during a Reservation or an Event. If a Customer's Profile has Replay Credits, then the Replay Credits will be subtracted from their Profile.
Even if Quick Replays are free at your Club, it is still important to understand who would pay for the Quick Replay.
In a Reservation
The Reservation Owner is charged for every Quick Replay captured during their Reservation. The system charges this Customer because they hold the card on file for the Reservation, which makes them responsible for any Replays captured during the booked time.
If the Reservation Owner has Replay Credits, those Credits are used first and the Customer is not charged until the Credits run out. Once Credits are exhausted, the Owner is charged $0.50 per additional Quick Replay. Charges are aggregated and billed at the end of the Reservation. Example: if four Quick Replays are captured and the Reservation Owner has no Credits, they are charged a total of $2 at Reservation end.
In an Event
For Events, the Reservation Holder is the Admin who created the Event, not the Customers attending. Quick Replays captured during an Event pull from that Admin's Profile, so participating Customers can capture as many Quick Replays as they want at no cost to themselves.
To prevent the Admins who create Events from being charged, that Admin's Profile must hold a large quantity of Free Quick Replays before the Event runs. The Free Quick Replay count on an Admin Profile can be adjusted from the Customer tab in the Admin Dashboard.
Replay Credits
If it costs money to capture a Quick Replay at your Club, whoever is creating programming at your Club should have A LOT of Replay Credits on their Profile so they are not charged during Events.
When a Customer has Replay Credits on their Profile, those Credits are used in place of a $0.50-per-Quick-Replay charge. Customers can view their Credit balance in the Account tab of the App, directly under their name.
The default amount of Replay Credits on a new Customer Profile is 5. This default exists to incentivize Customers to use Replays, build the habit of capturing them, and create demand to purchase more.
Clubs can also grant Members extra Replay Credits as a Membership perk, for example 5, 10, or 50 Credits per month, refreshed each time the Membership renews.
Replays are pulled from the Reservation Holder of an Event or Reservation because the replay cameras are not using facial recognition technology (it's illegal in some US states).
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