Match Replays

Overview

When a Customer selects a Match and orders a Custom Replay or an Enhanced Replay, the Replay length is tracked by the points of the Match's games. Meaning, the Replay length comes from the Match itself, so instead of the Customer purchasing a Custom Replay and designating how long the Replay is, the duration is set to the Match's duration.

Every Custom Replay and Enhanced Replay order has a 1-minute minimum.

Ordering a Replay from a Match

Matches appear in the Customer's App history after the Reservation or Event ends. Each Match lists the players and the score, and the option to order a Custom Replay or an Enhanced Replay sits with the Match.

A Customer sees only their own Matches. Matches played by other Customers do not appear in their history, so a Customer cannot order video of a Match they did not play in.

Not every Reservation or Event has Matches on it. When there are none, the Customer orders the Replay by court and start time instead (Custom Replays). That option sits below the list of Matches.

The option to order a Custom Replay or an Enhanced Replay for a Match is available for the first 48 hours after the Match. After that window the order option is no longer shown.

When in the Dashboard, staff can see the length of the Match Replays.

FAQs

Can a Customer shorten a Match Replay to just the last few points?

No. A Replay ordered from a Match covers the full Match. To capture a shorter window, the Customer orders a Custom Replay by court and start time and sets the duration, subject to the 1-minute minimum.

Can a Customer combine two Matches into one Replay?

No. Each order covers one Match. If a Customer wants a longer Replay, they can order a Custom Replay for the desired length of time.