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Capture an Enhanced Replay

Overview

After a Reservation or Event ends, Customers can buy a longer Replay than the standard 25-second Quick Replays. Enhanced Replays are 1 to 60 minutes long and are ordered from the past Reservation or Event in the Club's App.

Replays are available on the Pro and Autonomous(+) Tier. If your Club is on the Basic(+) Tier, you will not have the required PodPlay hardware setup.

Enhanced Replays

Enhanced Replays is an AI-powered feature that provides advanced video analysis of pickleball game footage. When a Customer requests an Enhanced Replay, a Custom Replay video is sent to PBVision's computer vision technology, which generates an interactive webpage with detailed game analysis including shot tracking, rally statistics, and player movement insights.

Enhanced Replays are useful when:

  • Customers want detailed analysis of their gameplay

  • Players want to review specific rallies or shots

  • Coaches need video breakdown for training purposes

Enhanced Replays are only available for pickleball Clubs. If your facility would like to enable this feature, please contact the Customer Success team.

Customer Captures an Enhanced Replay

For a Customer to order an Enhanced Replay, they can:

  1. Open the Club's App

  2. Tap the Reservation tab at the bottom

  3. Tap the History / Replays tab at the top

  4. Tap the specific past Reservation or Event

  5. Scroll to the bottom (past the Quick Replay carousel) to the Custom Replay section

  6. Check off the Enhanced Replay box

  7. Choose the desired clip length, start time, court/table where you were playing, and the Match you want to receive a Replay for (Match option is only available if the Customer is using the Scoreboard)

  8. Confirm the purchase

To watch a demo of how to walk through the above, watch how a Customer captures a Custom Replay or watch the video below. The only difference between ordering Custom Replays and Enhanced Replays is to check off the Enhanced Replay box.

Link to @drillmorepickleball's Instagram is here.

Custom Replays are only available for 48 hours after the Reservation or Event ends. Read the video data retention policy for more information.

Once the Enhanced Replay is ordered by the Customer, the purchase will complete, charging the Customer's credit card on file. The Enhanced Replay is then emailed to the Customer 45 - 90 minutes from the time of purchase.

Pricing

Enhanced Replay pricing is based on the length of the requested video:

  • Pricing is configured per minute of video

  • The total cost is calculated as price per minute x clip length in minutes

  • A price preview is shown before the Customer confirms the request

Pricing above is based on $0.25 / minute. Pricing rounds to the neared $0.50. Anyone with the Owner role can configure Enhanced Replay pricing on the Venue page of the Dashboard.

Admin Captures an Enhanced Replay

An Admin can generate an Enhanced Replay for any Reservation or Event from the Dashboard. Common reasons include comping a Replay for a Customer (free of charge) or capturing footage for a Coaching lesson. The Customer can capture an Enhanced Replay on their own, too (shown above).

For an Admin to generate an Enhanced Replay, they can:

  1. Navigate to the Reservation or Event in the Dashboard

  2. Click the Replays tab

  3. Click the + Replay button

  4. Notice the pop-up window

  5. Choose the type of Replay as Enhanced Replay

  6. Select the court/table, the Customer, the start time, the Custom Replay length, and the Match you want to receive a Replay for (Match option is only available if the Customer is using the Scoreboard)

  7. Select the Charging Strategy (this is unique vs. a Custom Replay)

  8. Click the blue Create Replay button to order

Billing Options for Enhanced Replays

When creating an Enhanced Replay from the Dashboard, staff can choose how to handle payment:

Charge Customer (Full Price)

  • The Customer is charged the full retail price for the Enhanced Replay, plus applicable taxes

  • This is the same price the Customer would pay if they ordered it themselves

  • The club receives their markup on top of the processing cost ($0.15 / minute)

Charge Customer (Processing Costs Only)

  • The Customer is charged only the PBVision processing cost ($0.15 / minute)

  • No markup is added - the club does not earn profit on this order

  • Useful for providing a discount while still covering your costs

Charge Club (Processing Costs Only)

  • The Customer pays nothing ($0)

  • The processing cost is deducted from the Club's Stripe account

  • Useful for complimentary replays or customer service situations

Enhanced Replays cannot be generated for free. Someone must always pay for the processing cost of the Enhanced Replay.

Once the Enhanced Replay is generated within the Dashboard, the purchase will complete. The Enhanced Replay is then emailed to the Customer 45 - 90 minutes from the time of purchase.

How Enhanced Replays Work

The process for Enhanced Replays is:

  1. Staff or Customer requests an Enhanced Replay

  2. The system captures the video and sends it to PBVision for AI analysis

  3. PBVision processes the video

  4. Once complete, an interactive analysis webpage is available for viewing

Enhanced Replays take 45-90 minutes to process, after which the Customer will receive an email when it’s ready, with a link to the PB Vision site. No Login / separate account is needed to view the enhanced replay on the PB Vision site unless Customers want to track their performance across multiple sessions. If a Customer wants to track their performance over multiple sessions, they will need to create an account at PBVision.

Coaches can remind their students to order the Enhanced Replay after a coaching session and use the AI-powered breakdown to anchor your follow-up feedback to real match data.

The Enhanced Replay’s analytics will look something like this:

Enhanced Replays are only available for:

  • Custom Replays (not Quick Replays)

  • Pickleball Clubs

Troubleshooting

Enhanced Replay option is not available:

  • Verify the Reservation or Event has ended

  • Confirm your Club is a pickleball sports Club (or pickleball court in a multi-sport Club)

  • Check that Enhanced Replays are enabled for your facility

Enhanced Replay shows processing for a long time:

  • Processing typically takes 45 - 90 minutes

  • The longer the video, the longer to process

Enhanced Replay failed:

  • Check that the original video is accessible

  • The replay may need to be recreated

  • Contact the Customer Success team via email at support@podplay.app

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NextMatch Replays

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