Pricing for Replays
Replay pricing allows you to set custom prices for video replays at each of your facility's areas. You can configure pricing for Quick Replays, Custom Replays, and Enhanced Replays independently.
This feature is useful when:
You want different pricing at different locations
You need to adjust prices based on local market conditions
You want to offer promotional pricing at specific areas
Replay Pricing Settings
Global Settings
Anyone with the Owner role can access the Company Settings page of the Dashboard. Within the General tab, there is a section called Replays. There is also a search bar at the top that can be used to pull up everything relating to Replays.
These are the global settings for Replays, where an Owner or a GM with the Owner role can:
Turn on Replays
Update the Quick Replay Length (default is 25 seconds, max amount of time is 45 seconds)
Update the Quick Replay price from the default of $0.50 (many Clubs like to make it $0 since it is free customer-generated marketing content)
Update the initial Free Replay Credits provided to a Customer when they create a Profile
Add an email to receive all Quick Replays generated (this address is added as BCC)
Venue-specific Settings
Within the Venue page, when selecting a specific Venue (within a Region), the settings to edit the price / minute for Custom Replays and Enhanced Replays is visible.
To configure replay pricing for a Venue:
Navigate to the Venue page of the Dashboard
Select the Venue location you want to configure
Click on the Replays tab
Scroll down to the Pricing section
There is also a section within a Venue to edit the Quick Replay price. This will override the Global Settings for the Quick Replays.
Custom & Enhanced Replay Price / Minute
Custom Replay pricing is based on the length of the requested video. Price per minute is the amount charged for each minute of video. And prices are rounded up to the nearest $0.50. As prices are change in the text boxes, the table will update to show the prices. The total cost for a Custom Replay is calculated as:
Price per minute x Clip length in minutes
Enhanced Replay pricing includes both PBVision processing costs and your markup:
Price per minuteis the total amount charged to the Customer per minute of videoProcessing costis your cost for PBVision AI processing (displayed for reference)
The pricing table shows a preview of what Customers will pay and what your facility earns for different video lengths.
Club Profit is calculated as: (price per minute - processing cost) x duration of the Replay
Save Changes
After configuring your pricing:
Review all pricing fields to ensure they are correct
Click the Update button to apply your changes
Changes take effect immediately for new replay orders.
Pricing changes only affect new Replays orders. Existing orders will use the pricing that was in effect when they were placed.
Default Pricing
If you don't configure area-specific pricing, your facility will use the default tenant pricing:
Quick Replay pricing is set at the tenant level
Custom Replay pricing uses system default intervals:
0-15 min: $5
15-30 min: $10
Over 30 min: $15
Enhanced Replay pricing uses a processing cost floor of $0.15 per minute
Contact the Customer Success team if you have any questions.
Offering Free Quick Replays
You can configure Quick Replays to be free for Customers by changing the price from $0.50 to $0.
For Custom Replays and Enhanced Replays, these cannot be set to free.
Custom Replays have a floor price of $0.10 / minute, and can be generated from the Dashboard for free if this is something your staff wants to generate for the Customer
Enhanced Replays have a floor price (processing cost) and cannot be set below the processing cost
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