> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/reservations/admin-creates-a-reservation.md).

# Admin Creates a Reservation

### Overview

While anyone in the Dashboard can create a Reservation for a Customer, your Club's staff should teach Customers how to book a Reservation. Once a Customer knows how to book a Reservation without assistance, more Customers will create more Reservations, reducing staff tasks, and allowing staff to focus on building community, rather than performing actions on behalf of Customers.

{% hint style="success" %}
Give a man a fish and he will eat for a day. Teach a man to fish and he will eat for a lifetime.
{% endhint %}

### Admin Creates a Reservation

On the Overview page of the Dashboard, employees can create a Customer's private Reservation by:

1. Select the desired day, time, and court
2. Search for the Customer's name (unique by email)
3. Click the `Book` button
4. Ensure the charge type for the Reservation is `Card` (sometimes shown as `Visa` or `Mastercard`)
5. Click the `Book` button in the pop-up window

{% @supademo/embed url="<https://app.supademo.com/demo/cmovv2xln00kvu7ak1wy13d7i>" demoId="cmovv2xln00kvu7ak1wy13d7i" %}

Once the Reservation is booked, it will also be visible to the Customer on their App.

<figure><img src="/files/FPjAu4nyMmRiaAhw5hms" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
When the front desk books a Reservation that is free, the system does not process any charges and the reservation is confirmed immediately. If the front desk creates a Reservation on behalf of a Customer and it's not free, all charges would go through as expected.
{% endhint %}

### Add Others to a Reservation

Employees can add Customers to a Reservation by:

1. Opening the specific Reservation
2. Click on the `Add` button
3. Search for the Customer's name (unique by email) in the pop-up window
4. Click the `[+]` button next to their Profile
5. Press the `Add Attendee` button
6. Choose if the invitee is paying for themselves or is covered
7. Confirm by pressing the `Confirm & Add Participant` button in the pop-up window

Steps 4 through 7 can be repeated by staff to add more Customers to the Reservation.

{% @supademo/embed url="<https://app.supademo.com/demo/cmovvckxf00wwu7ak5by4pzbe>" demoId="cmovvckxf00wwu7ak5by4pzbe" %}

The icons under the invitee's names show if the invitees are paying for their spot or if they are covered by the Reservation holder.

* If the Customer is paying for themselves, the icon is <i class="fa-circle-dollar">:circle-dollar:</i>

<figure><img src="/files/Ou539p5lvDpvjroIuPH1" alt=""><figcaption></figcaption></figure>

* If the Customer is covered by the Reservation holder, the icon is <i class="fa-square-minus">:square-minus:</i>

<figure><img src="/files/ThuPnIQvflco38OMI0AS" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The price of the invite is subject to change depending on how many people join the Reservation. To learn more, read about **Charging Strategies**.
{% endhint %}

### Remove Invitees from a Reservation

For an Admin to remove anyone from a Reservation (or an Event), they can:

1. Click on the three vertical dots to the left of a Customer's name in the Attendee list
2. Notice the small window appear
3. Select the `Delete` option

This will immediately remove the Customer from the Reservation's Attendee list

<figure><img src="/files/Qxpj8WuCG3igfwMKal3u" alt=""><figcaption></figcaption></figure>

### Common Errors

* **Liability Waiver**: If the Customer has not accepted the Club's Liability Waiver, an Admin will not be able to add that Customer to a Reservation (or an Event). An error message will appear and prevent that Customer from being included.
* **No Card on File**: If the Customer does not have a credit card on file, the Customer cannot be added and pay for their portion of the private Reservation.
* **No Phone Number**: If the Customer does not have a phone number on file, the Customer cannot be added to the private Reservation — unless your club has **admin phone-validation skip** enabled for on-behalf staff actions (Front Desk and Admin). Contact your PodPlay CSM if Front Desk needs this capability.
* **Adding the same Customer Twice**: If the Customer is already in the Reservation, they cannot be added twice to the same Reservation (or Event).

<figure><img src="/files/kw1aa0sm1eXk6QsTeNrq" alt=""><figcaption></figcaption></figure>

### FAQs

<details>

<summary>Can an employee add multiple Customers to a Reservation?</summary>

Yes. Staff can add as many Customer Profiles to a Reservation, one by one, as the player count will allow.

<figure><img src="/files/nt44JdCsJe5hnKdL1WJF" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Can I receive notifications when a Customer books a Reservation?</summary>

To review booked Reservations, staff can review the Purchase page of the Dashboard and filter the page by `Booking`. This will show anyone interested who is booking a Reservation and how many Reservations have been booked, shown in chronological order.

</details>


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