Cancel a Reservation

Overview

When a Reservation is booked, it can be canceled by either the Customer who booked or an Admin in the Dashboard. Any cancellations for a Reservation will be impacted by the environment's cancellation policy.

When a Customer cancels a Reservation, your App's cancellation policy will apply.

When an Admin cancels a Reservation from the Dashboard, the system presumes the Admin knows what is best and no cancellation policy is applied (meaning, it is free of charge).

Customer Cancels a Reservation

For a Customer to cancel their Reservation, they can:

1. Open the Club's App
2. Navigate to the Reservations/My Bookings tab (could have different names based on Club's configuration)
3. Locate the specific Reservation card
4. Click on the Cancel reservation link
5. Notice the pop-up window with any listed cancellation fees
6. Click on the Yes, cancel button

For a Customer to cancel their participation in an Event, the same flow applies.

When a cancellation fee is charged, it appears as a separate Cancellation Fee purchase on the Customer's profile (Purchases tab) — useful when a Customer calls asking about the charge.

Admin Cancels a Reservation

For a Club employee to cancel a Customer's Reservation, they can:

1. Open the Overview page in the Dashboard
2. Click on the specific Reservation to cancel
3. Press on the three vertical dots in the bottom left of the side panel
4. Click on the Cancel option
5. Choose a cancellation reason in the pop-up window
6. Click on the Yes, cancel button to complete the cancellation

When a Reservation is canceled in the Dashboard, there is NO cancellation fee. The system presumes the Admin in the Dashboard knows what is best. If a cancellation fee should be applied, the Customer should cancel from the front side of the App.

For staff to cancel an Event from the Dashboard, the same flow applies.