Booking Private Reservations

This is the booking flow for the Per Player pricing model.

Booking a Reservation

For a Customer to book a private Reservation, they can:

• Open up the App
• Navigate to the Book tab in the App
• Choose a preferred day and time for the Reservation
• Review the Order Summary page
• Click on the Submit Payment to complete the Reservation booking

Pricing for the private Reservation respects your Club's settings, including Member vs. Non-member pricing status.

Can a Customer book multiple Reservations?

Yes! Customers can book private Reservations at different times and on different days (if your environment configurations allow for it). So a Customer can book a private Reservation from 3 - 5 pm on Saturday, and then book 6 - 7 am on Monday.

Can a Customer book multiple tables/courts concurrently?

The default settings is to allow a Customer to book one Reservation during the same hour. Meaning, a Customer can book a private Reservation from 3 - 4 pm, and cannot book a second court or table from 3 - 4 pm. The default settings are set up like this so your Club can support a Customer who wants to book two or more courts/tables at a time and can create a Private Event. Private Events are lucrative opportunities for a Club. Some common Private Events could be a birthday party, corporate buyout, or simply a large group of people.

If you would like to allow Customers to book two courts or tables at a time, an Owner of the Club can turn ON the "Allow concurrent reservations for the same customer" toggle in the Company Settings of the Dashboard. If this is turned ON, Customers booking concurrent Reservations will eat in to Private Events. Once changed, a Customer can book one, two, three, or more courts/tables at the same time.

Edit Reservation before Booking

If a Customer wants to change their Group Size, add a Ball Machine, or lock down their court, they can do so on the last page of the booking flow, before clicking on the Submit Payment button.

Invite Friends to the Reservation

Once a Customer books a private Reservation, they land on the “You’re booked!” confirmation page. The Customer will have a prompt at the bottom of the screen to “Invite Friends →”

Once the Customer clicks on this button, there are options to invite their friend with:

1. A “Paid invite (they pay)”

   1. By sending this out, the Reservation Holder is saying their friend will pay for their spot
2. A “Free invite (you cover)”

   1. By sending this out, the Reservation Holder is saying their friend can join for free and the Reservation Holder will cover the cost of their spot

The Reservation Holder can send out as many invitations to friends as needed, up to the quantity of players selected on the Order Summary page, and the cost of the Reservation will reduce accordingly (# of participants / cost = price per player).

Edit Reservation Group Size

If the Reservation Holder wants to change the group size, they have the ability to edit it to a different number of Players, respecting the total amount of Customers who can join a private Reservation.

For any spots not filled on the Reservation, the Reservation Holder is responsible for those "shares" of the Reservation cost.

Manage Invitations

The Reservation Holder can manage the invites for the Reservation within the Reservations/My Bookings tab of the App. Once on this tab, the Reservation holder can click on the Manage booking button to see a list of all attendees.

The Reservation hold can then send out more invitations, or they can click on the Remove player link and delete other Customers from their private Reservation.

The price of the invite is subject to change depending on how many Customers join the Reservation.

Accept a Reservation Invite

When the Reservation holder sends out an invite, they can copy the preferred type of invite (Paid invite or Free invite) and send the link to a friend. Any friend who clicks on the invite link will hop in to the App and see the invite.

• If the invite is a Free invite, the Customer can click on the Accept invite button to join the Reservation at the bottom of the page, and they are informed their spot is covered.

• If the invite is a Paid invite, the Customer will be prompted to acknowledge there will be a payment.

If the Customer has Credits, their Credits are automatically applied and the invite will inform them there is no charge to their card.

The invitee can then see they are part of a Reservation and can cancel their participation by clicking on the "Leave booking" option.