Need Help?

When inside the Dashboard, there is a [?] button in the bottom left corner of the screen.

By clicking on this [?] button, a small window will appear.

The different options (a selection of support paths) in the pop-up window are:

• GET HELP

  • Ask Alfie — ask Alfie the AI a question; Alfie is reading the knowledge base and can act as a PodPlay CSM, answering questions about system functionality
  • Submit a Request — this is a hyperlink to the Ticket Portal where you can submit a request to the PodPlay team
• LEARN

  • Doc Center — this is a hyperlink to the standing documentation center (you're in it!)
  • Product Demos — this is a new side panel with educational demonstrations (they're littered within this doc center already)
• ACADEMY COURSES

  • Managers and Staff — must-know day-to-day operating knowledge for all Club employees
  • Coach Management — all about Coaching inside the system
  • Owner's Playbook — high-level admin pages, more to come on this in the near future
• WHAT’S NEW

  • PodPlay Blog — this is a hyperlink to our live blog where we publish articles on how to best run a sports club with reservation software
  • Release Notes — the general release notes updated weekly (unless you're in Alpha or Beta)