> For the complete documentation index, see [llms.txt](https://docs.podplay.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podplay.app/support-and-troubleshooting/dashboard-support.md).

# Need Help?

When inside the Dashboard, there is a **`[?]`** button in the bottom left corner of the screen.

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FFUS8mqB9vTPlhe2H8B5C%2FScreenshot%202026-08-07%20at%2013.59.23.png?alt=media&amp;token=8292f213-0d16-486c-93b8-a163ad911784" alt=""><figcaption></figcaption></figure>

By clicking on this **`[?]`** button, a small window will appear.

<figure><img src="https://29730733-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvxoNuJiMibWwb1kotX38%2Fuploads%2FqYzwjLmjTtNMitHPDoRG%2FScreenshot%202026-08-07%20at%2014.00.35.png?alt=media&amp;token=50e35c93-2756-4851-a186-e0701cfc6544" alt=""><figcaption></figcaption></figure>

The different options (a selection of support paths) in the pop-up window are:

* **GET HELP**
  * [**Ask Alfie**](/support-and-troubleshooting/dashboard-support/my-app-is-not-working.md#alfie-the-podplay-ai) — ask Alfie the AI a question; Alfie is reading the knowledge base and can act as a PodPlay CSM, answering questions about system functionality
  * [**Submit a Request**](https://tickets.podplay.app/) — this is a hyperlink to the Ticket Portal where you can submit a request to the PodPlay team
* **LEARN**
  * **Doc Center** — this is a hyperlink to the standing documentation center (you're in it!)
  * **Product Demos** — this is a new side panel with educational demonstrations (they're littered within this doc center already)
* **ACADEMY COURSES**
  * **Managers and Staff** — must-know day-to-day operating knowledge for all Club employees
  * **Coach Management** — all about Coaching inside the system
  * **Owner's Playbook** — high-level admin pages, more to come on this in the near future
* **WHAT’S NEW**
  * [**PodPlay Blog**](https://podplay.app/blog) — this is a hyperlink to our live blog where we publish articles on how to best run a sports club with reservation software
  * [**Release Notes**](https://docs.podplay.app/support-and-troubleshooting/dashboard-support/changelog) — the general release notes updated weekly (unless you're in Alpha or Beta)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.podplay.app/support-and-troubleshooting/dashboard-support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.